Full Job Description
Yutka Fence is hiring a Customer Service and Operations Lead to own and execute our entire customer workflow-from first call to final invoice. This is not a sit-back-and-manage role. This is a player-coach position for someone who leads by example, knows how to do the work at a high level, and builds systems that scale.
We process over 800 jobs per year, and this role is critical to ensuring every lead, every customer, and every job moves forward with urgency and professionalism.
You will act as the bridge between customers and operations-ensuring nothing falls through the cracks.
Responsibilities
$47
Qualifications
What We're Looking For
• High-accountability operator who takes ownership of outcomes
• Strong communicator who can lead and execute
• Proven ability to organize many moving parts and build systems
• Comfortable with CRMs, digital tools, and AI
• Detail-oriented with high standards for accuracy
• Able to move fast without sacrificing quality
• Willing to step in and do whatever is needed
• Problem-solver who fixes issues-not just flags them
• Aligned with our core values: Integrity, Progress, Professionalism
