RDO Equipment Co.

Customer Service Advisor

RDO Equipment Co. • $80K — $100K *
Pflugerville, TX 78660In-Person
Retail & Consumer Goods
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Strong communication skills to engage with customers and teams.
  • Technical and product aptitude to learn and apply product knowledge.
  • Customer service mindset to exceed customer expectations consistently.
  • Professionalism and teamwork to maintain positive workplace relationships.
  • Valid work authorization for employment in the U.S.

Responsibilities

  • Build strong, long-term customer relationships to enhance operational success.
  • Drive product support sales for maintenance services and repair parts.
  • Deliver tailored customer solutions based on needs assessment.
  • Stay informed by representing the company on-site and testing equipment.
  • Collaborate with internal teams to enhance skills and knowledge.

Benefits

  • Guaranteed base salary plus commission structure.
  • Company-provided truck to represent brand effectively.
  • Comprehensive benefits package supporting employee well-being.
  • Opportunities for training and development within the organization.
  • A culture that emphasizes core values in daily operations.
Full Job Description
As a Customer Service Advisor (CSA) at RDO, you'll play a key role in supporting customers with equipment solutions-combining your sales mindset and technical curiosity to deliver value every day. In this highly visible, customer-facing role, you'll partner with customers across your territory, helping them keep their operations running smoothly while contributing to the growth and success of the business.

What's In It For You:

  • Average $80,000-$100,000 your first year, with top earners well into six figures.
  • Guaranteed base salary plus commissions.
  • Company truck, reinforcing company pride and representing the RDO brand.
  • Training and development, as well as opportunities to grow within the organization.
  • A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
  • A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.


What You Will Do:

  • Build Strong Customer Relationships: Develop and maintain strong, long-term partnerships with customers across your assigned territory to support their operational success.
  • Drive Product Support Sales: Promote and sell maintenance services, repair parts, extended warranties, and other solutions that maximize customer uptime and business performance.
  • Deliver Customer Solutions: Identify customer needs and provide tailored recommendations backed by a solid understanding of products and services.
  • Stay Informed: Represent the company on-site, including occasionally testing or operating equipment as needed to support customer needs.
  • Collaborate & Grow: Work closely with internal teams, participate in meetings and training, and continuously develop your skills and knowledge.
  • For a complete list of duties and responsibilities, view the full job description here.


What You Will Need:

  • Strong Communication Skills: Ability to clearly communicate, build trust, and effectively engage with customers and internal teams.
  • Technical & Product Aptitude: Willingness and ability to learn product knowledge and basic technical information to support customer solutions.
  • Customer Service Mindset: A commitment to delivering excellent service and consistently meeting or exceeding customer expectations.
  • Professionalism & Teamwork: Ability to represent the company positively while maintaining strong working relationships with peers and leadership.
  • Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.


Why You'll Love It Here:

  • Team outings: We regularly attend events and doing things together outside of work.
  • Great team atmosphere: Everyone is willing to help out when needed. Monthly events like chili cook-offs, a Christmas party and a pumpkin carving contest.
  • Team member perks: Ice Cream Wednesdays and Hot Dog Fridays. Food trucks/snow cone trucks in the heat of the summer.
  • Safe environment: Management and team members look out for the safety of others in the shop and around equipment.
  • Equipment variety: We work on and with a lot of different kinds of machines, this is especially a perk for our technicians.
  • Emphasis on training: Training and development are big deals here; every technician has the opportunity to become a capstone technician.
  • Customer & association events: Team building events with customers and associations.


About RDO Equipment Co.

RDO Equipment Co. is a family-owned company founded in 1968 that sells and supports agriculture, construction, environmental, irrigation, positioning, and surveying equipment from manufacturers including John Deere, Vermeer, and Topcon. The company has more than 75 locations across the United States, Europe, and Russia. RDO Equipment Co. also offers equipment rental, parts, and service, and has a division that specializes in pre-owned equipment. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact, including using solar power at some of its locations.
Learn more about RDO Equipment Co.
Size
5,200 employees
Industry
Manufacturing & Automotive
Net Income
$50 million
5 Year Trend
+5%
Revenue
$2.3 billion
NASDAQ
RDO
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at RDO Equipment Co.

  • RDO Equipment Co.
    Financial Planning and Analysis Manager
    $85K — $110K *
    Fargo, ND 58103 (Cass County)
    3 days ago
    Finance & Insurance
    In-Person
  • RDO Equipment Co.
    Account Manager
    $80K — $135K *
    Sacramento, CA 95823 (Sacramento County)
    6 days ago
    Business Services
    In-Person
  • RDO Equipment Co.
    HR Manager
    $75K — $95K *
    Fargo, ND 58103 (Cass County)
    1 week ago
    Business Services
    In-Person
  • RDO Equipment Co.
    General Manager
    $165K — $220K *
    Riverside, CA 92503 (Riverside County)
    1 week ago
    Retail & Consumer Goods
    In-Person
  • RDO Equipment Co.
    Sales Professional
    $80K — $100K *
    Mills, WY 82644 (Natrona County)
    1 week ago
    Retail & Consumer Goods
    In-Person

More Retail & Consumer Goods Jobs

Find similar Customer Service Advisor jobs:

NationwidePflugerville, TX