RDO Equipment Co.

Customer Service Advisor

RDO Equipment Co. • $80K — $100K *
Laredo, TX 78046In-Person
Retail & Consumer Goods
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Strong Communication Skills to effectively engage with customers and teammates.
  • Technical & Product Aptitude for learning about equipment solutions.
  • Customer Service Mindset focusing on exceeding customer expectations.
  • Professionalism & Teamwork to maintain good relationships within the company.
  • Valid Work Authorization to work in the U.S. without sponsorship.

Responsibilities

  • Build strong customer relationships to support their operational success.
  • Drive product support sales, promoting various maintenance and repair services.
  • Deliver customer solutions through tailored recommendations based on needs.
  • Stay informed by sometimes testing equipment to help customers directly.
  • Collaborate with internal teams to enhance skills and knowledge.

Benefits

  • Guaranteed base salary plus commissions contributing to first-year earnings potential.
  • Company truck provided, reinforcing brand representation.
  • Training and development opportunities for career growth within the organization.
  • Comprehensive benefits package supporting employee well-being.
  • Supportive company culture with team-building events and regular gatherings.
Full Job Description
If you're passionate about building relationships, solving problems, and creating exceptional customer experiences, this is your opportunity to make an impact. As a Customer Service Advisor (CSA) at RDO, you'll play a key role in supporting customers with equipment solutions-combining your sales mindset and technical curiosity to deliver value every day. In this highly visible, customer-facing role, you'll partner with customers across your territory, helping them keep their operations running smoothly while contributing to the growth and success of the business. Learn more and apply today!

What's In It For You:

  • Average $80,000-$100,000+ your first year, with top earners well into six figures.
  • Guaranteed base salary plus commissions.
  • Company truck, reinforcing company pride and representing the RDO brand.
  • Training and development, as well as opportunities to grow within the organization.
  • A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
  • A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.


What You Will Do:

  • Build Strong Customer Relationships: Develop and maintain strong, long-term partnerships with customers across your assigned territory to support their operational success.
  • Drive Product Support Sales: Promote and sell maintenance services, repair parts, extended warranties, and other solutions that maximize customer uptime and business performance.
  • Deliver Customer Solutions: Identify customer needs and provide tailored recommendations backed by a solid understanding of products and services.
  • Stay Informed: Represent the company on-site, including occasionally testing or operating equipment as needed to support customer needs.
  • Collaborate & Grow: Work closely with internal teams, participate in meetings and training, and continuously develop your skills and knowledge.
  • For a complete list of duties and responsibilities, view the full job description here.


What You Will Need:

  • Strong Communication Skills: Ability to clearly communicate, build trust, and effectively engage with customers and internal teams.
  • Technical & Product Aptitude: Willingness and ability to learn product knowledge and basic technical information to support customer solutions.
  • Customer Service Mindset: A commitment to delivering excellent service and consistently meeting or exceeding customer expectations.
  • Professionalism & Teamwork: Ability to represent the company positively while maintaining strong working relationships with peers and leadership.
  • Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.


Why You'll Love It Here:

  • Supportive culture: Laredo team members stay connected to one another through team-building events and regular get-togethers.
  • Tight-knit team: We like to get together as a team regularly. This includes for holiday parties and team member appreciation events.
  • A winning team: We're pretty competitive in Laredo and strive to provide industry-leading service and support to customers.
  • Training and development: In Laredo, we make team member training and development a priority by offering these opportunities to everyone.


About RDO Equipment Co.

RDO Equipment Co. is a family-owned company founded in 1968 that sells and supports agriculture, construction, environmental, irrigation, positioning, and surveying equipment from manufacturers including John Deere, Vermeer, and Topcon. The company has more than 75 locations across the United States, Europe, and Russia. RDO Equipment Co. also offers equipment rental, parts, and service, and has a division that specializes in pre-owned equipment. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact, including using solar power at some of its locations.
Learn more about RDO Equipment Co.
Size
5,200 employees
Industry
Manufacturing & Automotive
Net Income
$50 million
5 Year Trend
+5%
Revenue
$2.3 billion
NASDAQ
RDO
* Ladders Estimates

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