RDO Equipment Co.

Customer Service Advisor

RDO Equipment Co. • $80K — $100K *
Irving, TX 75061In-Person
Real Estate & Construction
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Strong communication skills to effectively engage clients and teams.
  • Technical and product aptitude with a willingness to learn.
  • Customer service mindset committed to exceeding expectations.
  • Professionalism and teamwork for positive representation.
  • Valid work authorization for employment in the U.S.

Responsibilities

  • Build strong customer relationships to support their operational success.
  • Drive product support sales by promoting maintenance services and solutions.
  • Deliver customer solutions through tailored recommendations.
  • Stay informed about equipment by testing and operating as needed.
  • Collaborate closely with internal teams and participate in skill development.

Benefits

  • Guaranteed base salary plus commissions.
  • Company-provided truck to enhance brand representation.
  • Extensive training and development opportunities.
  • A comprehensive benefits package for well-being.
  • Emphasis on a people-first culture and team-building activities.
Full Job Description
If you're passionate about building relationships, solving problems, and creating exceptional customer experiences, this is your opportunity to make an impact. As a Customer Service Advisor (CSA) at RDO, you'll play a key role in supporting customers with equipment solutions-combining your sales mindset and technical curiosity to deliver value every day. In this highly visible, customer-facing role, you'll partner with customers across your territory, helping them keep their operations running smoothly while contributing to the growth and success of the business. Learn more and apply today!

What's In It For You:

  • Average $80,000-$100,000+ your first year, with top earners well into six figures.
  • Guaranteed base salary plus commissions.
  • Company truck, reinforcing company pride and representing the RDO brand.
  • Training and development, as well as opportunities to grow within the organization.
  • A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
  • A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.


What You Will Do:

  • Build Strong Customer Relationships: Develop and maintain strong, long-term partnerships with customers across your assigned territory to support their operational success.
  • Drive Product Support Sales: Promote and sell maintenance services, repair parts, extended warranties, and other solutions that maximize customer uptime and business performance.
  • Deliver Customer Solutions: Identify customer needs and provide tailored recommendations backed by a solid understanding of products and services.
  • Stay Informed: Represent the company on-site, including occasionally testing or operating equipment as needed to support customer needs.
  • Collaborate & Grow: Work closely with internal teams, participate in meetings and training, and continuously develop your skills and knowledge.
  • For a complete list of duties and responsibilities, view the full job description here.


What You Will Need:

  • Strong Communication Skills: Ability to clearly communicate, build trust, and effectively engage with customers and internal teams.
  • Technical & Product Aptitude: Willingness and ability to learn product knowledge and basic technical information to support customer solutions.
  • Customer Service Mindset: A commitment to delivering excellent service and consistently meeting or exceeding customer expectations.
  • Professionalism & Teamwork: Ability to represent the company positively while maintaining strong working relationships with peers and leadership.
  • Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.


Why You'll Love It Here:

  • People-first culture: In Irving, we take care of our people through regular team-building events and outings.
  • Team member support: A supportive team that cares about each other's success and helps one another.
  • A culture of safety: Two safety meetings per week and once-a-month safety committee meetings open to all team members.
  • A focus on development: We prioritize team member development through a mentorship program that facilitates knowledge sharing and career growth - especially for entry-level technicians.
  • Shared goals: We strive to take care of our customers across functions. As a store, we take a team approach to meeting these diverse needs.


About RDO Equipment Co.

RDO Equipment Co. is a family-owned company founded in 1968 that sells and supports agriculture, construction, environmental, irrigation, positioning, and surveying equipment from manufacturers including John Deere, Vermeer, and Topcon. The company has more than 75 locations across the United States, Europe, and Russia. RDO Equipment Co. also offers equipment rental, parts, and service, and has a division that specializes in pre-owned equipment. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact, including using solar power at some of its locations.
Learn more about RDO Equipment Co.
Size
5,200 employees
Industry
Manufacturing & Automotive
Net Income
$50 million
5 Year Trend
+5%
Revenue
$2.3 billion
NASDAQ
RDO
* Ladders Estimates

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