Customer Service Advisor (Product Support Specialist - CE Equipment)

RDO Equipment Co. • $80K — $100K *

Phoenix, AZ 85032In-Person

Technical Services

Less than 5 years of experience

1 month ago

Job Overview by Ladders

Qualifications

5-7 years of customer service or sales experience
Strong communication skills for engagement with customers and teams
Technical aptitude for learning product details and customer solutions
Customer service mindset focused on exceeding expectations
Professional demeanor and teamwork capability
Valid work authorization in the U.S.

Responsibilities

Build strong customer relationships to support their operational success
Drive product support sales, promoting services and solutions
Deliver tailored customer solutions based on identified needs
Stay informed by representing the company on-site and understanding equipment operations
Collaborate closely with internal teams and participate in continuous training

Benefits

Average first-year earnings of $80,000-$100,000+ with top earners in six figures
Guaranteed base salary plus commissions
Company truck to reinforce brand representation
Comprehensive benefits package supporting employee well-being
Opportunities for training, development, and growth within the organization
A company culture built around core values that influence how employees work and grow

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Full Job Description

As a Customer Service Advisor (CSA) at RDO, you'll play a key role in supporting customers with equipment solutions-combining your sales mindset and technical curiosity to deliver value every day. In this highly visible, customer-facing role, you'll partner with customers across your territory, helping them keep their operations running smoothly while contributing to the growth and success of the business.

What's In It For You:

Average $80,000-$100,000+ your first year, with top earners well into six figures.
Guaranteed base salary plus commissions.
Company truck, reinforcing company pride and representing the RDO brand.
Training and development, as well as opportunities to grow within the organization.

A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.

What You Will Do:

Build Strong Customer Relationships: Develop and maintain strong, long-term partnerships with customers across your assigned territory to support their operational success.
Drive Product Support Sales: Promote and sell maintenance services, repair parts, extended warranties, and other solutions that maximize customer uptime and business performance.
Deliver Customer Solutions: Identify customer needs and provide tailored recommendations backed by a solid understanding of products and services.
Stay Informed: Represent the company on-site, including occasionally testing or operating equipment as needed to support customer needs.
Collaborate & Grow: Work closely with internal teams, participate in meetings and training, and continuously develop your skills and knowledge.
For a complete list of duties and responsibilities, view the full job description here.

What You Will Need:

Strong Communication Skills: Ability to clearly communicate, build trust, and effectively engage with customers and internal teams.
Technical & Product Aptitude: Willingness and ability to learn product knowledge and basic technical information to support customer solutions.
Customer Service Mindset: A commitment to delivering excellent service and consistently meeting or exceeding customer expectations.
Professionalism & Teamwork: Ability to represent the company positively while maintaining strong working relationships with peers and leadership.
Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love It Here:

A Dynamic Environment: where no two days are the same.
A Supportive Team: that's as invested in your success as their own as well as opportunities to build on camaraderie throughout the year.
Opportunities To: grow, learn, and lead in the industry.
Great culture: Team building is important here. Participate in regular events like company BBQs and outings.

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About RDO Equipment Co.

RDO Equipment Co. is a family-owned company founded in 1968 that sells and supports agriculture, construction, environmental, irrigation, positioning, and surveying equipment from manufacturers including John Deere, Vermeer, and Topcon. The company has more than 75 locations across the United States, Europe, and Russia. RDO Equipment Co. also offers equipment rental, parts, and service, and has a division that specializes in pre-owned equipment. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact, including using solar power at some of its locations.

Learn more about RDO Equipment Co.

Size

5,200 employees

Industry

Manufacturing & Automotive

Net Income

$50 million

5 Year Trend

+5%

Revenue

$2.3 billion

NASDAQ

RDO

* Ladders Estimates

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