RDO Equipment Co.

Customer Service Advisor (Product Support Specialist - CE Equipment)

RDO Equipment Co. • $80K — $100K *
Chandler, AZ 85225In-Person
Technical Services
Less than 5 years of experience
Yesterday
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Job Overview by Ladders

Qualifications

  • Strong communication skills to build trust with customers
  • Technical aptitude for understanding product solutions
  • Customer service mindset focused on meeting customer expectations
  • Professionalism to represent the company positively
  • Team player with the ability to collaborate effectively
  • Valid work authorization to work in the U.S.

Responsibilities

  • Build strong customer relationships to support operational success
  • Drive product support sales through promoting maintenance services
  • Deliver tailored customer solutions based on their needs
  • Stay informed by operating equipment as necessary
  • Collaborate with internal teams for continuous skill development

Benefits

  • Guaranteed base salary plus commissions
  • Company vehicle to represent the RDO brand
  • Comprehensive benefits package supporting employee well-being
  • Training and development opportunities for career growth
  • Supportive team environment fostering camaraderie
Full Job Description
As a Customer Service Advisor (CSA) at RDO, you'll play a key role in supporting customers with equipment solutions-combining your sales mindset and technical curiosity to deliver value every day. In this highly visible, customer-facing role, you'll partner with customers across your territory, helping them keep their operations running smoothly while contributing to the growth and success of the business.

What's In It For You:

  • Average $80,000-$100,000+ your first year, with top earners well into six figures.
  • Guaranteed base salary plus commissions.
  • Company truck, reinforcing company pride and representing the RDO brand.
  • Training and development, as well as opportunities to grow within the organization.

  • A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
  • A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.


What You Will Do:

  • Build Strong Customer Relationships: Develop and maintain strong, long-term partnerships with customers across your assigned territory to support their operational success.
  • Drive Product Support Sales: Promote and sell maintenance services, repair parts, extended warranties, and other solutions that maximize customer uptime and business performance.
  • Deliver Customer Solutions: Identify customer needs and provide tailored recommendations backed by a solid understanding of products and services.
  • Stay Informed: Represent the company on-site, including occasionally testing or operating equipment as needed to support customer needs.
  • Collaborate & Grow: Work closely with internal teams, participate in meetings and training, and continuously develop your skills and knowledge.
  • For a complete list of duties and responsibilities, view the full job description here.


What You Will Need:

  • Strong Communication Skills: Ability to clearly communicate, build trust, and effectively engage with customers and internal teams.
  • Technical & Product Aptitude: Willingness and ability to learn product knowledge and basic technical information to support customer solutions.
  • Customer Service Mindset: A commitment to delivering excellent service and consistently meeting or exceeding customer expectations.
  • Professionalism & Teamwork: Ability to represent the company positively while maintaining strong working relationships with peers and leadership.
  • Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.


Why You'll Love It Here:

  • A Dynamic Environment: where no two days are the same.
  • A Supportive Team: that's as invested in your success as their own as well as opportunities to build on camaraderie throughout the year.
  • Opportunities To: grow, learn, and lead in the industry.
  • Great culture: Team building is important here. Participate in regular events like company BBQs and outings.

About RDO Equipment Co.

RDO Equipment Co. is a family-owned company founded in 1968 that sells and supports agriculture, construction, environmental, irrigation, positioning, and surveying equipment from manufacturers including John Deere, Vermeer, and Topcon. The company has more than 75 locations across the United States, Europe, and Russia. RDO Equipment Co. also offers equipment rental, parts, and service, and has a division that specializes in pre-owned equipment. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact, including using solar power at some of its locations.
Learn more about RDO Equipment Co.
Size
5,200 employees
Industry
Manufacturing & Automotive
Net Income
$50 million
5 Year Trend
+5%
Revenue
$2.3 billion
NASDAQ
RDO
* Ladders Estimates

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