Illinois Tool Works

Customer Quality Engineer

Illinois Tool Works • $75K — $90K *
Elgin, IL 60120In-Person
Manufacturing & Automotive
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering or 5+ years of relevant experience.
  • Preferred 2-5 years in Metals or Automotive sectors.
  • Proficient in ISO 9001 and IATF 16949 standards.
  • Strong skills in Microsoft Office Suite (Excel, Word, PowerPoint, etc.).
  • Ability to work independently and manage time effectively.
  • Excellent interpersonal and communication skills (verbal and written).
  • Strong analytical skills with attention to detail.

Responsibilities

  • Manage inspection and quality practices to minimize customer returns.
  • Track and resolve internal and customer quality concerns (NCRs).
  • Report on QMS performance and recommend improvements.
  • Maintain Quality Assurance records and documentation.
  • Assist with audits and represent the organization during external evaluations.
  • Drive continuous improvement initiatives throughout the division.
  • Facilitate training for employees, including mentoring roles.

Benefits

  • Comprehensive medical, dental, and vision coverage.
  • 401K plan with up to 6% match.
  • Wellness program and paid parental leave.
  • Adoption benefits and short- and long-term disability insurance.
  • Education assistance and volunteer matching programs.
Full Job Description
Job Description:

This position is a divisional resource responsible for ensuring exemplary support of quality complaints at our automotive and industrial customers. The Quality Engineer is instrumental in ensuring product quality for customers and investigating and remediating potential issues. As a customer facing role, the individual should expect frequent travel to our customer locations (primarily in the Midwest).

ESSENTIAL FUNCTIONS:
  • Actively manage inspection/quality practices to eliminate escapes and minimize customer returns.
  • Review and track all internal and customer quality concerns (NCRs). Work with customers, engineering, operations, and vendors and other company functions to determine appropriate corrective actions and facilitate the effective closure of these actions.
  • Report on the performance of the QMS, metrics, and all related issues during Management Reviews or as appropriate. Recommend appropriate improvements.
  • Maintain all Quality Assurance records.
  • Support internal and supplier audits, as required by customers and the company's Quality Management System. Serve as the organizations Management Representative for audits from outside sources.
  • Drive cost improvement, productivity, and continuous improvement initiatives throughout the division, including Six Sigma, SPC, and lean manufacturing initiatives.
  • Provide or facilitate the realization of training to employees as required, including indirect mentoring of maintenance and production resources.
  • Support and enforce all plant safety and environmental requirements and policies.


MINIMUM QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Bachelor's degree in Engineering or at least 5 years of relevant functional experience.
  • Preferred two (2) to five (5) years relevant experience in Metals or Automotive.
  • Proficiency in ISO 9001 and IATF 16949
  • Proficiency in Microsoft Office applications: Outlook, 365, SharePoint, OneNote, Lync, Word, Excel, PowerPoint, etc.
  • Independent and organized work style: ability to effectively manage time and prioritize workload, adapt to change, and consistently meet deadlines.
  • Must possess good interpersonal, communication (verbal and written), critical thinking, organizational, statistical, and strong computer skills.
  • Must be able to work closely with customers, suppliers, manufacturing, managers, and sales to resolve quality issues.
  • Must have ability to motivate, coach, and lead others.
  • Pragmatic and results-oriented, analytical, with strong attention to detail.


Compensation Information:
  • Annual salary for this position ranges from $75,000 - $90,000
  • A full range of medical, dental, vision, 401K plus up-to-six percent (6%) match and retirement accumulation plan, wellness program, paid parental leave, adoption benefits, short- and long-term disability, education assistance, and gift & volunteer matching program are also available.


About Illinois Tool Works

ITW is an industrial manufacturing company that specializes in the fields of industrial machinery, engineering, operations, sales, marketing, finance, and accounting. It's in deep-sea oil rigs, aerospace technology, bridges and wind turbines, healthcare, the spaces in which they live and work, the cars they drive, and the mobile devices they rely on. It was founded in 1912 and headquartered in Glenview Nas, Illinois.

Illinois Tool Works Careers

Join the dynamic team at Illinois Tool Works (ITW), a global leader in diversified manufacturing, where innovation and excellence drive us forward. ITW offers unparalleled job opportunities, fostering a culture of growth and leadership in the industry.

Work You’ll Do

At Illinois Tool Works, you will be part of a professional community that thrives on creativity and innovation. Our employees are equipped with the skills needed to succeed and are provided with endless opportunities for professional growth. Engage in work that matters, with projects that transform industries and enhance futures.

Explore Career Paths

Whether you're seeking an internship, a graduate opportunity, or a seasoned professional position, ITW offers a range of career paths across various departments. Our team benefits from a supportive and diverse working environment where every member’s contribution is valued.

Innovate and Lead

Join a team where innovation leads to revolutionary solutions in industries worldwide. At ITW, you will work alongside industry experts to develop new ideas and strategies that keep us at the forefront of technological advancements. Your career at ITW will be marked by a continuous journey of growth and leadership.

Develop Your Skills

With ITW’s commitment to professional development and diversity training, you will enhance your skills through targeted training programs and workshops. These opportunities not only boost your career but also ensure you stay competitive in the job market.

Be Part of Our Culture

ITW is dedicated to building a culture that respects and embraces diversity, encourages innovation, and fosters leadership. Our team is our greatest asset, and we believe in providing them with the benefits and resources they need to succeed both professionally and personally.

Networking and Professional Growth

Expand your professional network through ITW’s global presence and collaborative work environment. Engage with professionals across different sectors, gaining insights that can lead to significant career advancements. Our networking events and professional groups help you connect with key industry leaders and peers.

Join Our Team

Search for open positions that match your skills and interests on the ITW Careers page. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to the next level.

Stay Connected

Keep up to date with the latest industry trends, company news, and career tips by following our careers blog. Personalize your experience by subscribing to job alert emails, tailored to your preferences and career goals. Explore the opportunities at Illinois Tool Works today and discover how your expertise can help shape the future of our company and the industries we serve. Join us in our mission to achieve excellence through innovation and leadership.
Learn more about Illinois Tool Works
Size
45,000 employees
Market Cap
$68.1 billion
Industry
Manufacturing & Automotive
Net Income
$2.1 billion
Founded
1912
5 Year Trend
+1.2%
Revenue
$12.5 billion
NASDAQ
ITW
* Ladders Estimates

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