Diodes

Customer Quality Engineer

Diodes • $95K — $115K *
Plano, TX 75025In-Person
Manufacturing & Automotive
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • BS/MS degree in Electrical Engineering.
  • 5-10 years of experience in semiconductor manufacturing, product engineering, or quality engineering.
  • Proficient in semiconductor qualification processes and reliability procedures.
  • Strong problem-solving skills and experience with methodologies like 8D and 5-Why.
  • Excellent written and verbal communication skills in English; Mandarin speaker is a plus.
  • Familiarity with industry standards such as JEDEC, ISO 9001, and AEC-Qxxx.

Responsibilities

  • Act as a quality representative and point of contact for commercial and automotive customers.
  • Lead cross-functional failure analysis and root-cause investigations.
  • Support new product development activities and provide technical support for qualifications.
  • Facilitate change management processes and align schedules across regions.
  • Drive compliance with quality requirements for products and processes delivered by Diodes.
  • Analyze product reliability data and prepare reports for internal and external groups.

Benefits

  • Opportunity to work in a global corporate HQ environment.
  • Engagement in strategic quality initiatives across multiple regions.
  • Gain experience working with a variety of engineering and business units.
  • Develop technical and leadership skills through cross-functional collaboration.
  • Potential for career advancement within a leading semiconductor company.
Full Job Description
About the Role

Diodes Incorporated seeks a Customer Quality Engineer to serve as advocate for strategic customer accounts in North America and Asia and champion quality and reliability across Diodes processes, products, and services. This position is located at the Corporate HQ of Diodes in Plano, TX within the globally operating Corporate Quality Organization.

What You'll Do

Customer Liaison & Advocacy
  • Act as quality representative and point of contact to commercial and automotive customers, responsible for continually improving the customer's valuation of the quality experienced with any Diodes process, product, or service beginning with new product development through product end-of-life.
  • Provide technical liaison between customers, Diodes' failure analysis labs, factories and suppliers as well as frequent technical support for sales and marketing.
  • Frequently interact with customers and partners with Diodes functional managers and engineers in business units, product development, design, marketing, sales, planning, manufacturing, test, etc. These interactions often are regarding potential, real or perceived customer quality or reliability concerns arising from technical, administrative or logistical events.
  • Prepare and support execution of customer audits, quality meetings, scorecard reviews.

Problem Solving & Complaint Management
  • Lead cross-functional failure analysis and root cause investigations by applying common industry standard issue resolution methodologies.
  • Prepare failure analysis (8D) reports and tracks customer return status.
  • Facilitate identification and implementation of corrective actions and preventive actions pertaining to product or process quality issues that are related to business, product development, or manufacturing (Wafer Fab and Assembly/Test Sites) processes.

Product / Process Reliability & Qualification
  • Support new product development activities and interface with internal and external manufacturing sites, engineering, business units, and sales to provide technical support for process and product qualifications, and reliability assessments of Diodes' products.
  • Define product and process qualification requirements in alignment with Diodes' internal specifications, applicable industry and automotive standards, and customer-specific requirements (CSRs), while improving efficiency through qualification by similarity (QBS). Track qualification status, review reliability test results, determine disposition of non-compliant products, and review and release qualification reports for Diodes' internal and external factories.
  • Provide packaging expertise by addressing package related quality and reliability issues at customers' or Diodes' assembly sites.
  • Analyze, consolidate, and report Maverick Product Elimination (MPE) and Ongoing Reliability Testing (ORT) data from internal and external manufacturing sites.
  • Disposition non-conforming material as part of material review boards (MRB).

Change-Management, Compliance, Audits & Other Quality Responsibilities
  • Facilitate process and product change management. Lead change review board (CRB) team meetings, align change implementation schedules across regional business units and global factories in order to minimize the impact of product change notifications (PCN) to customers. Generate PCNs and track customer approval status to allow smooth transitions within targeted schedules.
  • Drive compliance with Diodes' and customer quality requirements and commitments for all products, processes, and services delivered by Diodes.
  • Perform customer specification and contract reviews and consolidate inputs from various other functions.
  • Regularly present updates of ongoing projects and quality improvement initiatives to executive level management.
  • Serve as internal quality auditor.


Who You Are

Required
  • Requires a BS/MS degree in Electrical Engineering with 5-10 years of related experience in the areas of semiconductor manufacturing, product engineering, packaging, quality engineering.
  • Must be well-organized, self-directed, initiative-taker, highly motivated, proactive problem solver with the ability to get results without owning resources or possessing direct authority.
  • Equal balance of soft and hard skills
  • Experience in semiconductor qualification processes, reliability procedures, manufacturing at wafer fabs and/or assembly & test sites.

  • Excellent presentation capabilities and professional English communication skills - written and verbal - are required. Ability to work comfortably across organizational boundaries and time zones to drive change and influence actions without direct authority. Mandarin speaker would be a plus.

  • Familiarity with JEDEC and AEC-Qxxx, ISO 9001, IATF 16949, ISO 26262, VDA 6.3, ZVEI, PPAP standards, as well as DFMEA and PFMEA.
  • Experience in Test and Process SPC, Maverick Product Elimination (MPE), including PAT, SBL, SYL.
  • Proficient in problem-solving methodologies, including 8D, 5-Why, Ishikawa, PDCA, and SWOT.


Preferred

  • Direct quality audit experience is a plus.
  • Expertise in automating and enhancing efficiency of quality business processes and eliminating manual processing would be a plus.
  • Proficient with Microsoft Office applications, including experience with Copilot.
  • Ability to travel internationally.


About Diodes

Diodes Incorporated is an American manufacturer and supplier of discrete, logic, analog and mixed-signal semiconductors. Its headquarters is located in Plano, Texas, United States. The company's products include diodes, rectifiers, transistors, MOSFETs, protection devices, functional specific arrays, single gate logic, amplifiers and comparators, Hall-effect and temperature sensors; power management devices, including LED drivers, AC-DC converters and controllers, DC-DC switching and linear voltage regulators, and voltage references along with special function devices, such as USB power switches, load switches, voltage supervisors, and motor controllers. The company's target markets include automotive, communications, computing, consumer electronics, and industrial.
Learn more about Diodes
Size
8,921 employees
Market Cap
$3.4 billion
Industry
Manufacturing & Automotive
Net Income
$98 million
Founded
1959
5 Year Trend
+13.9%
Revenue
$1.2 billion
NASDAQ
DIOD
* Ladders Estimates

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