Bachelor's degree in Engineering or equivalent experience
3-7+ years in quality engineering or customer-facing roles
Expertise in root cause analysis and corrective actions
Strong communication skills for engaging customers and teams
Proficiency with quality/statistical tools like Minitab or Excel
Responsibilities
Serve as the primary technical interface for customer quality topics
Lead structured problem solving for customer complaints and escalations
Partner with teams to prevent recurrence and design in quality
Build and maintain dashboards for quality metrics and trends
Identify systemic improvements to reduce variation and costs
Benefits
Opportunity to work with a market leader in high-speed connectors
Collaborative environment with cross-functional teams
Professional development opportunities in quality engineering
Exposure to global operations in Houston and Guadalajara
Engagement in continuous improvement initiatives
Full Job Description
Position: Customer Quality Engineer
Location: Houston, TX & Guadalajara, MX
Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. We have design, sales, and manufacturing locations globally and are currently seeking a Customer Quality Engineer to join our Cable Backplane Solutions team located in Houston, TX or Guadalajara, MX.
RESPONSIBILITIES:
We're hiring a Customer Quality Engineer (CQE) to be the primary technical interface between our customers and internal teams on all product quality topics. You'll lead customer issue resolution, drive corrective and preventive actions, analyze data to spot trends, and champion the Voice of the Customer (VoC) across design, manufacturing/operations, and support. Your work reduces defects and escapes, improves customer satisfaction, and protects our reputation in market.
Customer Advocacy & Communication
Serve as the customer-facing owner for quality topics, ensuring timely, clear, and professional updates on issues, risks, and resolutions.
Translate customer feedback (VoC) into actionable requirements, defect reports, and improvement projects.
Manage customer portals/scorecards, track performance, and coordinate responses to audits and surveys.
Issue Management & Root Cause
Lead structured problem solving (8D, 5 Whys, Ishikawa/Fishbone, DMAIC) for customer complaints, field returns, and escalations.
Own CAPA lifecycle (containment, root cause verification, corrective & preventive actions, effectiveness checks).
Define and track SLAs/SLOs for response and resolution; escalate risks early.
Quality Planning & Risk Control
Partner with Design/Engineering, Manufacturing/Operations, and Supplier Quality to prevent recurrence and design in quality.
Maintain risk artifacts (e.g., FMEA, Control Plans, APQP); ensure change control and deviation/waiver handling reflect customer commitments.
Manufacturing/Hardware - SPC, MSA/Gage R&R; support first-article inspections and process validations.
Data, Metrics & Continuous Improvement
Build and maintain dashboards for DPPM/PPM, defects per release, complaint rate, escape rate, turnaround times, warranty/return trends, and customer scorecards.
Identify and prioritize systemic improvements that reduce variation, cycle time, and cost of poor quality (COPQ).
Collaborate with Supplier Quality on supplier-caused issues impacting customers; ensure closed-loop corrective action.
Compliance & Audits (as applicable)
Lead Gemba walks and introduce 5S methods
Train and lead on Six Sigma methods and practices using the DMAIC structure.
QUALIFICATIONS:
Must-Have
Bachelor's degree in Engineering (Mechanical, Industrial, Manufacturing, Electrical, Quality) or closely related field; or equivalent experience.
3-7+ years in quality engineering or customer-facing technical roles with direct ownership of escalations and CAPA.
Demonstrated expertise in root cause analysis (8D, 5 Whys, Ishikawa), corrective actions, and data-driven decision making.
Strong communication skills-able to engage customers credibly, synthesize technical detail, and influence cross-functional teams.
Proficiency with quality/statistical tools (e.g., Minitab/JMP, Excel/Power Query; familiarity with Power BI/Tableau is a plus).
Nice-to-Have
ASQ CQE, Six Sigma Green/Black Belt, or Certified Internal Auditor (ISO 9001).
Experience with APQP, PPAP, FMEA, Control Plans, SPC, and MSA (manufacturing) or with incident postmortems, SLAs/SLOs, defect triage, and telemetry/observability (software).
Familiarity with customer portals and enterprise systems (e.g., Salesforce/Service Cloud, ServiceNow, JIRA).
Knowledge of GD&T, metrology/CMM, tolerance analysis, reliability testing, and field failure analysis (FA).
Attributes for Success
Customer-first mindset with excellent follow-through and accountability.
Analytical, organized, and calm under pressure; skilled at prioritizing multiple issues.
Confident facilitator able to align cross-functional teams on corrective plans and timelines.
