Job Title: Customer Program Manager
Location: Chicago, Illinois
Role SummaryThe Customer Program provides input to and lead the implementation of customer operations strategy to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team in line with the business strategy and requirements, corporate guidelines and policies.
What You'll Do- Provide input to develop customer operations strategy in line with business strategy and requirements, corporate guidelines and policies
- Prepare and lead implementation of operational plans, measures and budgets
- Lead efficient management of the flow of goods and information across a customer's global supply chain utilizing air/ ocean/ ground transportation, customs brokerage services and dedicated warehousing/ distribution centers
- Lead design and implementation of service programs in response to current and changing customer requirements identified by the sales teams
- Partner with the sales and commercial teams in extending the service portfolio to acquire new business opportunities and provide proactive support in a timely and accurate manner
- Lend support for planning and preparation of Customer Requests for Quotation (RFQ) and tenders including conducting customer visits and making presentations
- Lead coordination with specialists from various logistics operations to guarantee integrated, cost
- and time-efficient logistics processes
- Extensively analyze, research and develop improved operational techniques for value-added services
- Evaluate opportunities and lead their implementation to drive extension of operational services
- Optimize and monitor processes related to customer order processing, shipping and returns
- Monitor adherence to operating standards and procedures to provide cost-effective, superior and efficient customer service
- Liaise with responsible IT specialists to manage data flow and handling in line with customer requirements
- Analyze complex issues, identify opportunities and introduce best practices for customer operations focusing on increasing effectiveness and efficiency
Qualifications- Bachelor's degree in Business, Supply Chain, Logistics, or related field.
- 3-7 years in logistics, operations, or customer management.
- Experience with program management preferred.
- First Choice certification preferred (or willingness to obtain).
- Customer orientation and strong stakeholder engagement.
- Results-driven and continuous improvement mindset.
- Cross-functional collaboration and influencing skills.
- Understanding of DHL operations and service delivery processes.
- Analytical skills for KPI and performance analysis.
- Strong communication and presentation capabilities.
- Proficient with Outlook Email, Excel, Word and PowerPoint; PowerBI is a plus.
- Strong understanding of freight forwarding (Air Freight preferred), and the logistics Industry.
- Strong analytical and problem solving capabilities.
- Fluent in English communication (verbal & written).
Pay Range: $68,722.50 - $91,630.00+ (Based on Experience)
Benefits (All Non-Union Employees)- Compensation: Competitive base salary plus role dependent performance-based incentives.
- 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
- Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
- Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
- Vision: Optional coverage for exams, frames, and contacts.
- Dental: Optional coverage for preventive, basic, and major services.
- Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
