About the RoleYou'll own the success of our customers from the moment they sign - not just in terms of adoption, but in delivering real operational outcomes inside some of the most complex manufacturing environments in the world.
You'll be trusted early with high-stakes accounts, working directly with senior operators to solve messy, ambiguous problems that don't have playbooks yet. This is a role for people who want responsibility, exposure, and the chance to have a visible impact quickly - not a narrow or purely supportive customer success function.
What You'll Do- Own end-to-end customer relationships across a portfolio of enterprise accounts, with direct responsibility for adoption, impact, and long-term success
- Work with senior customer stakeholders to diagnose operational challenges and drive measurable improvements using Pelico
- Take ownership of delivering ROI - ensuring our platform is not just used, but relied on in day-to-day decision making
- Identify and drive expansion opportunities, partnering closely with Sales to grow accounts over time
- Operate as the connective tissue between customers, product, and engineering, ensuring what we build reflects real-world needs
- Navigate ambiguity and complexity - structuring problems, driving alignment, and pushing initiatives through to execution
- Help define and scale how Customer Operations works at Pelico, turning early deployments into repeatable systems
- Use AI tools to analyse customer data, draft communications, prepare for stakeholder meetings, and identify expansion signals
About You- 2-10+ years of experience in customer-facing, operational, or analytical roles (consulting, customer success, solutions, ops, etc.)
- Track record of taking ownership and delivering results in high-expectation environments
- Strong problem-solving ability - you can break down ambiguous problems and drive them to resolution
- Comfortable working with senior stakeholders and holding your own in high-context conversations
- Highly proactive and driven - you don't wait for direction, and you're comfortable being accountable for outcomes
- Excellent communication skills, with the ability to bridge technical and business perspectives
- Motivated by fast-paced environments where the bar is high and the structure is evolving
- You actively embrace AI tools as part of how you work - curious about what's possible and quick to adopt new ways of working smarter and faster.
- Hands-on experience with AI-assisted workflows - whether for writing, research, analysis, coding, or productivity - and a genuine interest in staying at the frontier of what these tools can do.
- Nice to have:
- Experience in manufacturing, supply chain, or industrial environments
- Background in consulting, strategy, or highly analytical roles
- Exposure to data tools (SQL, dashboards, etc.)
- Experience in a startup or high-growth environment
Why PelicoWe're building something genuinely hard and genuinely important. Here's what that comes with:
- Meaningful equity - you're building this with us, so you'll own a piece of it
- Competitive salary benchmarked to your market
- Flexible, hybrid work model - we care about output, not face time
- Health, dental, and vision coverage
- Learning & development budget - we invest in people who invest in themselves
- Opportunity to work with some of the world's most complex and fascinating manufacturing operations
- A team that takes the work seriously without taking themselves too seriously
