Location- Remote, US - This position is open to candidates residing in any of PDQ's open states: AR, AZ, CO, CT, FL, GA, ID, IL, IN, KY, MD, MI, MN, MO, NC, NH, OK, OR, TN, TX, UT, VA, WA, WI.
About the role:The Customer Marketing Manager is an individual contributor role that is responsible for driving onboarding, expansion, and renewal efforts across PDQ's suite of products. This role will work cross-functionally to own programs targeting engagement, loyalty, and advocacy, contributing to customer retention and revenue growth.
How you might spend your day:- Independently develop, implement, and optimize customer marketing programs, such as cross-sell campaigns and onboarding efforts, with the direction of senior leadership.
- Partner with other marketing teams including email marketing, content marketing, and product marketing to develop and deploy targeted customer marketing campaigns.
- Facilitate and host customer marketing events, including cross-sell events, in collaboration with sales and technical product experts.
- Proactively report on program performance, providing key insights to senior leadership to inform planning and prioritization.
- Build, maintain, and present reports on supporting KPI performance as defined by senior leadership on a regular basis and in a timely manner.
- Drive experimentation of new customer marketing opportunities and tactics based in competitive and audience research.
- Collaborate with the broader marketing teams on customer marketing needs, such as go-to-market launches and customer communications.
- Assist in analyzing data, including product usage, to understand customer pain points and engagement; providing ideas on how to address opportunities for improvement.
We're looking for people who have:- 5+ years of marketing experience
- Previous experience driving successful customer marketing programs
Who you are:- Positive attitude and a passion for problem-solving
- Experience managing and executing customer marketing campaigns across parts of the customer journey
- Strong knowledge of customer marketing principles and tools
- Strong organizational skills to independently execute numerous projects and initiatives by assigned due dates
- Working analytical skills with the ability to interpret data and inform data-driven decisions
- Demonstrated ability to collaborate across teams and drive results in a fast-paced environment
Why You'll Love Working at PDQ:PDQ offers all of the great perks and benefits you'd expect from working at a very cool tech company, and even some you might not expect, including:
- 4-Day Work Week
- Equity Participation
- Managers who champion professional development
- 100% Premium Coverage for medical, dental and vision for you and your dependents
- 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
- Company Match of the first 6% of your employee deferrals
- Flexible Paid Time Off Policy that treats you like the adult that you are
- Health Savings Account (HSA) and wellness incentives
- Quarterly Company Values Award (team member nominated)
