Airbus

Customer Line Ferry Flight Manager

Airbus • $80K — $95K *
Mobile, AL 36695In-Person
Aerospace & Defense
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Aviation, Hospitality, Communications, Business Administration, or related field
  • 6-8 years of experience in a customer-facing role
  • Strong customer service skills
  • Experience in a fast-paced team environment
  • Fluent in spoken and written English

Responsibilities

  • Liaises with customers regarding travel and accommodation arrangements
  • Prepares office assignments and service access for customers during their stay
  • Coordinates the check-in process and security clearances for customers
  • Conducts safety briefings and ensures compliance with health and safety regulations
  • Organizes ferry flight details and communicates with relevant departments for smooth departures
  • Handles catering, fueling, and aircraft servicing logistics for ferry flights
  • Supports and participates in customer experience improvement projects

Benefits

  • Onsite work environment
  • Opportunities for professional development
  • Collaboration with a fast-paced, dynamic team
  • Engagement with diverse international clients
  • Access to advanced aviation technologies and practices
Full Job Description
Job Description:

Airbus Americas, Inc is looking for a Customer Line Ferry Flight Manager to join our team based inMobile, AL.

Responsible for ensuring that quality service and hospitality is provided to Airbus customers while they are in Mobile at the time of aircraft delivery up to and including the ferry flight. Responsible for all types of activities leading to an efficient and successful ferry flight departure of a newly delivered aircraft to the customer from Mobile to its final destination.

Your Challenges:

Customer Experience Manager:
  • Liaises with the Customers well before aircraft delivery on all matters related to travel and accommodation plans (including hotel and rental car bookings).
  • Prepares and arranges Customers' office assignment, IT/wifi access, parking passes, and all required services during Customers' stay at the Delivery Center.
  • Establishes site clearances with Security functions for an effective and smooth Customer/Visitors check-in process. Compiles and dispatches the customer's arrival notification to all applicable departments within Airbus Mobile.
  • Provides a safety briefing with required paperwork to customers at the time of their arrival and ensures that health and safety obligations are adhered to.
  • Prepares and dispatches in a timely manner the Delivery Information Sheet (CDT) to customers and internal organizations.
  • Supports collecting pilot CAF information for TSA clearance for dispatch team.
  • Attends Customer welcome meeting on day 1 of delivery, continues to host customer delivery team onsite until final departure of ferry flight.
  • Plans and coordinates Customer lunches according to the weekly delivery schedule.
  • Supports the Transfer of Title process, if needed.
  • When requested, organizes and coordinates special events for VIP visitors / customers.


Ferry Flight Manager:
  • Arranges with the customer/operator all details required by Airbus to prepare for the ferry flight departure.
  • Conducts a Ferry Flight Meeting with customer/operator, Dispatch Office and all required Airbus departments at start of customer ground checks to arrange ferry flight departure and subsequent flight routing. In case of departure delays, ensures information flow to all affected organizations and coordinates new departure slots with them.
  • Coordinates catering, fueling, aircraft servicing and pushback for departure with all involved departments on a timely basis.
  • Supports customer fueling requirements for departure, including SAF process adherence
  • At time of scheduled ferry flight, prepares General Declaration, Passenger, Cargo and Aircraft Manifest and ensures timely Crew/Passenger passport and visa control, if applicable.
  • Releases the aircraft departure messages to internal and external organizations after aircraft departure and provides stand-by services until take-off.


Other duties as assigned:

  • Escalates customer related Facilities or IT issues by reporting to Customer Support Rep in order to create tickets
  • Participates in Global X-Site Customer Experience Project
  • Helps maintain cleanliness and proper order of customer facilities in the delivery center to include offices and customer lobbies
  • When required, supports any function within AACCL in their scope of activities.


Your Boarding Pass:

  • Bachelor's Degree in Aviation, Hospitality, Communications, Business Administration or a related field.
  • 6 - 8 years of experience in customer facing environment
  • Excellent customer service skills
  • Demonstrated experience working in a high-tempo team environment
  • Fluent in spoken and written English.


Preferred:

  • Proficiency in a second language (i.e. Spanish, French, German...) is preferred.
  • G-Suite experience preferred
  • Previous aviation experience


Eligible for employment

  • Authorized to work in the US, Able to work in US without current or future need for visa sponsorship.US citizenship is required.


Physical Requirements:
  • Onsite: 100%
  • Vision: adequate to enter and read material on computer screens. Able to identify individuals to initiate greetings, the giving of directions and other business interactions
  • Hearing: able to hear sufficiently to engage in conversation in office settings Able to hear safety alerts and warning signals.
  • Speaking: able to engage in conversations in person and via electronic means and deliver information to groups of varying size with or without amplification.
  • Equipment Operation Able to operate a wide range of personal and office electronic equipment.
  • Carrying: able to occasionally carry up to 10 lbs./ which engaging in training, addressing production issues or as part of continuous improvement projects.
  • Lifting: able to occasionally lift up to 10 lbs./.
  • Pushing/Pulling: able to push/pull items in office areas.
  • Sitting: able to sit for extended periods of time at the computer and in meetings.
  • Squatting/Kneeling: able to occasionally squat or kneel to retrieve or replace items shelved on bottom shelves.
  • Standing: able to stand for extended periods of time.
  • Travel: able to travel overseas and domestically sometimes for extended periods of time.
  • Walking: able to walk through office and production areas, around flight lines and sometimes on uneven indoor and/or outdoor surfaces.


This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:
Airbus Americas, Inc.

Employment Type:
US - Direct Hire

Experience Level:
Professional

Remote Type:
On-site

Job Family:
Programme & Project Management

About Airbus

Airbus SE is a European multinational aerospace corporation that designs, manufactures, and sells civil and military aeronautical products worldwide. The company operates in three segments: Airbus, Airbus Helicopters, and Airbus Defence and Space. The Airbus segment develops, manufactures, markets, and sells commercial jet aircraft of approximately 100 seats; and regional turboprop aircraft and aircraft components, as well as provides aircraft conversion and related services. The Airbus Helicopters segment develops, manufactures, markets, and sells civil and military helicopters; and offers helicopter related services. The Airbus Defence and Space segment develops, manufactures, markets, and sells military aircraft, such as combat, mission, transport, and tanker aircraft; and missile systems, military satellites, and defence electronics, as well as provides defence related services. The company was formerly known as Airbus Group SE and changed its name to Airbus SE in April 2017. Airbus SE was founded in 2000 and is headquartered in Blagnac, France.
Learn more about Airbus
Size
135,000 employees
Industry
Aerospace & Defense
Founded
2000
* Ladders Estimates

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