Customer Learning Solutions Specialist drives adoption of Cytiva’s customer education portfolio. Working closely with customers and cross-functional teams, the role helps accelerate product adoption, operator readiness and customer self-sufficiency through effective use of Cytiva’s learning solutions. The role focuses on customer engagement, enablement and insight generation rather than direct sales ownership.
This position reports to the Senior Director, Learning Solutions and is part of the Learning Soltuions, education team located in United States of America working remotely to cover the Americas, Australia, New Zealand and India.
What you will do:
Customer education expertise & enablement: Serve as the regional expert on Cytiva’s customer education portfolio, enabling customer-facing teams to effectively position and recommend learning solutions.
Customer engagement & adoption: Engage with customers to understand education needs, recommend appropriate learning pathways, support demonstrations and onboarding, and drive adoption across the customer lifecycle.
Support strategic learning opportunities: Partner with Commercial teams on customer discussions requiring learning expertise, supporting needs discovery, solution scoping and learning-related customer engagements.
Customer insight & continuous improvement: Gather customer feedback, identify adoption barriers and emerging needs, and provide actionable insights to improve the learning portfolio and customer experience.
Cross-functional collaboration: Collaborate with Commercial, Product Management, Operations, Customer Success and technical teams to ensure consistent and effective customer learning experience.
Who you are:
3+ years experience in customer education, customer training, technical training, customer success, or a related customer-facing role.
3+ years experience within the life sciences, biotechnology, biomanufacturing, bioprocessing, or other technical or regulated industry.
3+ years experience delivering training, onboarding, enablement, or knowledge transfer programs for customers or end users.
3+ years experience supporting customer adoption or implementation of products, services, or technical solutions.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
It would be a plus if you also possess previous experience in:
Experience with digital learning platforms, learning management systems (LMS), virtual training, simulation, augmented reality, mixed reality, or other technology-enabled learning solutions.
Experience supporting product launches or commercial enablement activities.
Knowledge of adult learning principles and learning program design.
At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.
The annual salary range for this role is $100,000 - $125,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
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