Customer Lead - Sentient Motion

Infinity Constellation

$160K — $185K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years in product management, product marketing, customer-facing analytics, consulting, or digital services, with a focus on customer-centric, product-led growth.
  • Ability to identify hidden tasks within client businesses for AI automation.
  • Proven track record of demonstrating products effectively using live data instead of conventional pitching.
  • Hands-on technical skills for system configuration and setup.
  • Strong interpersonal relationships with clients, being a trusted partner over time.

Responsibilities

  • Conduct live discovery sessions using client data to demonstrate system capabilities.
  • Configure system components to tailor solutions per client, ensuring 1-2 week go-live.
  • Work closely with client's team to establish lasting system habits and ensure effective onboarding.
  • Identify and convert business tasks into AI workflows that enhance efficiency.
  • Monitor user adoption metrics through day 89 to inform client continuation decisions.
  • Run ongoing quarterly engagement sessions with clients to foster growth and referrals.
  • Document and share insights from client interactions to facilitate knowledge transfer across the organization.

Benefits

  • Fair and competitive pay structure accounting for regional cost of living.
  • Uncapped earning potential with performance-based variable compensation.
  • Equity options as part of the total compensation package.
  • A talent acquisition partner to guide compensation discussions during the interview process.
Full Job Description
What You'll Do
  • Sell. Run live discovery sessions on the prospect's own data. The working session is the proposal. They watch the system operate on their business before they sign.
  • Set up. Configure the connectors and skill files that make the system theirs. Clients go live in 1-2 weeks, not months.
  • Onboard. Work desk-side with the client's team, building the habits that make the system stick.
  • Imagine the work. Spot the tasks inside a client's business that the AI team could own, including the ones nobody thinks to ask for, and turn them into running workflows.
  • Drive adoption. Track usage per seat through day 89, when the client makes the continuation decision. That's your number.
  • Keep and grow. Quarterly desk-side sessions with your clients, free, forever. Expand seats, land referrals, grow your book.
  • Compound. Feed transcripts, objections, and wins into our shared context layer weekly. Every client you run makes the next one easier to win.


Why This Role?

You work with a dedicated AI manager agent that handles the verifiable half of the job: account research, demo builds, follow-ups, ROI tracking. Your calendar is protected for the two things that genuinely need a human: the room and the desk-side. Our org design puts people in exactly two places: partners setting direction, and Customer Leads in the field. That's you, with leverage no agency role has ever had.

Who We're Looking For
  • 3+ years in product management, product marketing, customer-facing analytics, consulting, or digital services, ideally with a customer-centric, product-led growth background.
  • Task imagination: You see the tasks hiding inside a client's business that AI could own, often before the client does.
  • Sells by demonstrating, not pitching: Can run a room on a prospect's live data and think on their feet.
  • Hands-on enough to configure the system yourself; relational enough to be trusted desk-side for years.
  • Motivated by owning a number and a book of clients, not by managing a team.
What's In It For You

Sentient Motion is committed to fair and competitive pay, ensuring that compensation reflects both market conditions and the value each team member brings. Our salary structure accounts for regional differences in cost of living while maintaining internal equity.

For this position, the annual salary ranges by location are:

Tier 1 Total Compensation Range$160,000 - $185,000 USD

This role offers uncapped earning potential, with compensation consisting of base salary and performance-based variable compensation. Equity is also included as part of the overall compensation package.

During the interview process, your Talent Acquisition Partner will confirm the compensation tier applicable to your location. For candidates outside the U.S., compensation is aligned with local market conditions and cost of living.

Total compensation is determined by factors such as location, relevant experience, skills, internal pay equity, and market conditions. While every offer is unique, our compensation philosophy is designed to ensure fairness, consistency, and competitiveness across Sentient. Additional details on total compensation and benefits will be discussed during the hiring process.

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