Role Overview:We're looking for a Software Implementation & Training Specialist to help customers adopt and get the most out of SDC's ERP software. You'll guide customers through implementation readiness, user training, and post-go-live support, with particular attention to accounting and manufacturing workflows.
This is a hands-on, customer-facing role for someone who understands how businesses operate and enjoys helping people learn. You'll work with customer stakeholders and implementation teams to turn business requirements into role-based training, validate end-to-end processes, and prepare users for the transition to a new system.
You'll also help improve how SDC delivers implementations, building reusable learning resources and bringing customer feedback into our training approach.
Responsibilities & Duties:Implementation planning & readiness - Understand each customer's business processes, user roles, and learning needs. Build training plans aligned with implementation milestones, coordinating schedules, prerequisites, and customer responsibilities.
Training delivery & facilitation - Lead instructor-led workshops, virtual sessions, and train-the-trainer programs for business users and super-users. Adapt your approach to different levels of technical confidence and give users opportunities to practise realistic tasks. Onsite travel to locations worldwide including the Caribbean, USA and Canada.
Curriculum & content development - Create role-based learning paths covering relevant ERP modules and workflows. Develop and maintain practical resources, including job aids, process guides, short videos, and hands-on exercises, updating them as the product evolves.
Business process guidance - Help customers understand how their accounting and operational processes work within the system. Explain how transactions flow between modules and how day-to-day activity affects financial reporting, inventory accuracy, and downstream workflows.
Testing & go-live preparation - Partner with implementation consultants, customer project leads, and technical teams to validate training environments and support user acceptance testing. Help users practise end-to-end scenarios, document issues, and flag readiness gaps before go-live.
Post-go-live support & adoption - Provide frontline guidance during the transition to live operations. Diagnose user difficulties, distinguish training needs from configuration or product issues, and coordinate escalation and follow-through. Deliver refresher sessions where additional support is needed.
Progress tracking & continuous improvement - Track training completion, demonstrated user readiness, and adoption measures agreed with the project team. Communicate risks early and use customer feedback and recurring support questions to improve future implementations.
Qualifications:Experience & track record - 7+ years of experience in software training, ERP implementation, or enterprise application deployment, with a track record of leading customer-facing training workstreams through go-live.
ERP & MRP knowledge - Strong working knowledge of ERP platforms and experience supporting ERP or MRP implementations. You understand how decisions in one module affect users and processes elsewhere in the system.
Accounting fluency - A strong accounting background, with the ability to explain financial workflows such as general ledger, accounts payable, accounts receivable, and period-end close. Comfortable connecting operational transactions to their accounting impact.
Operational understanding - Familiarity with procurement, inventory, supply chain, or manufacturing processes, and the ability to translate a customer's existing ways of working into system-based workflows.
Training & instructional design - Experience building role-based curricula and facilitating learning for adult audiences. Able to assess whether users can complete their work independently and adjust training when they need more practice.
Communication & customer focus - Clear and patient when explaining technical concepts to non-technical users. You listen carefully, ask useful questions, and build trust with customers navigating unfamiliar software.
Change management - Comfortable guiding teams through operational disruption. Able to recognise resistance or uncertainty, understand its cause, and help customer champions prepare their colleagues for new ways of working.
Project management & ownership - Able to manage training schedules and cross-functional dependencies across concurrent projects. You keep stakeholders informed and raise risks while there is still time to act.
Nice to Have:- Experience with digital adoption platforms, learning management systems, or e-learning authoring tools.
- Familiarity with manufacturing costing, bills of materials, production planning, or inventory valuation.
- Experience supporting data migration validation, reconciliation, or system configuration.
- A professional accounting qualification or formal training in instructional design, project management, or change management.
- Experience building a reusable training library or improving a software implementation methodology.
- Ideally based near Markham or in the Greater Toronto Area.
What You'll Get:- Ownership of customer training and readiness across ERP implementations.
- The opportunity to shape SDC's training materials and implementation practices.
- Hands-on work with customers across finance and operational teams.
- Room to deepen your expertise in ERP delivery, customer education, and change management.
