We are hiring a Customer Implementation Lead to build the company's first implementation function. This is a hands-on individual-contributor role. You will own the full customer journey from contract signing to daily product use for accounting firms with 5 to 50 employees, working directly with the founders to make every implementation successful and repeatable. What you'll do • Scope implementation plans with firm owners and guide each customer from contract through daily use. • Train end users, install the software into their workflows, and help accounting firms adopt the product successfully. • Triage issues after onboarding and coordinate practical resolutions. • Build repeatable implementation processes and playbooks from scratch as the company grows. • Turn structured customer feedback into clear input for the product and engineering teams. • Work closely with the founders on high-priority customer outcomes. Requirements What we're looking for • 2 to 5 years of experience in a customer-facing B2B SaaS implementation or onboarding role, ideally at a seed or Series A company. • Experience training end users and owning customer outcomes through adoption. • Demonstrated ability to build a process from scratch in an ambiguous, high-ownership environment. • A bachelor's degree or higher. • A record of sustained ownership, strong judgment, and practical customer problem-solving. Bonus points • Experience with accounting, tax, bookkeeping, or other financial workflows. • Familiarity with the needs of small to midsize accounting firms. Benefits Compensation and benefits • Base salary of $140K to $160K. • Competitive equity. • Full-time role. Location and work model • Hybrid in San Francisco, with 3 to 4 days per week in person at the Fisherman's Wharf office. • Visa sponsorship and visa transfers are not available.