Position Title: CUSTOMER EXPERIENCE MANAGER-ORANGE COUNTY, CASalary: $110,000-$120,000/annually
Job SummaryAs a
Customer Experience Manager, you will lead and inspire a team to consistently deliver exceptional customer service while ensuring adherence to quality standards. You'll collaborate with the management team to drive training initiatives, perform audits, and develop actionable plans for continuous improvement. Additionally, you will play a key role in gathering valuable customer feedback, analyzing trends, and presenting data to enhance the overall client experience.
Key Responsibilities:- Lead and manage a team to deliver excellent customer service, maintaining high-quality standards.
- Collaborate with management on training, audits, and action plan development to improve team performance.
- Oversee customer service feedback systems and provide regular updates to the team for improvement.
- Manage employee recognition initiatives to promote morale and motivation.
- Provide clients with insights on trends related to food, beverages, amenities, and more.
- Assist with menu samplings, client presentations, and delivering tailored solutions.
- Gather, compile, and analyze competitor data to keep the team informed on market trends.
- Engage with customers directly, addressing concerns and inquiries promptly and professionally.
- Work closely with systems and resources to compile accurate nutritional, allergen, and intolerance information.
- Coordinate menu development and marketing strategies with internal teams.
- Ensure quality standards are regularly reviewed, communicated, and reflected in the SOP manual.
- Comply with company and client policies regarding food safety, physical safety, and other operational guidelines.
Qualifications:- 3+years high end catering experience REQUIRED
- Bachelor's degree preferred, in marketing, nutrition, or quality control.
- A minimum of 5 years of experience in food service, hospitality, or customer service management.
- Proven experience in a high-volume customer service environment.
- Strong understanding of healthy food options and industry trends.
- Problem-solving skills with the ability to adapt in a fast-paced environment.
- Experience in an office or corporate environment, with a focus on operational excellence.
- High attention to detail, with a proactive approach and sense of urgency.
- Exceptional communication and presentation skills (both verbal and written).
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Apply to Eurest today!Eurest is a member of Compass Group USA
Click here to Learn More about the Compass StoryAssociates at Eurest are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2026/01/2026_Wage-Transparency_Eurest.pdf
