Here's an overview of our exciting opportunity:
As a member of the Customer Experience (CE) team, based in our Andover location, you will help Account Management become a highly-valued resource to AJE customers. The Customer Experience Team delivers a consistent, world-class relationship, high-touch service and invaluable support around compliance, diversity recruiting and local outreach.

The Customer Experience Manager is responsible for supporting a set number of assigned accounts that are using AJE to manage their compliance and diversity recruiting needs. Your goal is creating the valued service provider experience with these customers so we expect you to be a passionate and energetic member of this team.

As a Customer Experience Manager, you will play a key role in customer communications, trainings and delivering Subject Matter Expert (SME) content so someone with experience and an interest growing customer relationships is a must.

Job Description

Specific Responsibilities
• Manage assigned accounts/territory and build strong customer relationships with established accounts. Identify additional sales opportunities within customer base by cross-selling and up-selling AJE product portfolio by venturing beyond standard career products

• Responsible for regularly scheduled customer communications, as well as informing customers of service enhancements as they are launched.
• Respond to customer inquiries in an efficient, effective and timely manner.
• Engage customer in pursuit of opportunities for account growth and new business.
• Understanding of company capabilities and services, and effectively communicates all offerings to existing customer base.
• Reviews customer's accounts to ensure accounts are set up and functioning properly.
• Reports any disruption in service to accounts to appropriate team members and follows through until resolved.
• Effectively communicate with key personnel in other departments to ensure customer accounts are up to date.
• Provide superior customer service.
• Maintain current knowledge of AJE products, solution sets, customer applications, and competitive product differences. Adhere to all current sales methodologies and processes.
• Proactively recommend enhancements to leadership to improve processes and support overall team objectives

Qualifications
• Extremely detail oriented
• Technical competence (Excel, Microsoft Word, PowerPoint, etc)
• Familiarity with or willingness to learn about OFCCP regulations
• Keep up to date about product offerings as well as OFCCP regulations
• Motivated, goal oriented, persistent and a skilled negotiator
• High level of initiative and work well in a team environment
• Excellent written and oral communication skills
• Handles stressful situations and deadline pressures well
• Undergraduate degree

Additional Information

If you're interested in this great opportunity and your background is a match to the description above, we'd love to hear from you. Please click on Apply and submit your resume today. If you know someone that may be interested, we welcome you to share this opportunity. We look forward to hearing from you!

FCC Unit: 00918 - Andover 200 Minuteman Rd Business Unit: Spectrum Enterprise