As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.
Role Responsibilities- Install, maintain, and upgrade Applied Materials PDC SEM-based inspection systems
- Troubleshoot equipment using standard diagnostics, with support from senior engineers as needed
- Perform preventative and corrective maintenance on electron beam, vacuum, electrical, and mechanical systems
- Support customers in improving defect inspection performance and yield
- Work with customers and internal teams to understand process flows and inspection requirements
- Train and mentor junior engineers
- Communicate directly with customers to ensure tool uptime and performance
Minimum Qualifications- Associate degree, technical training, or equivalent experience (Bachelor's preferred)
- 4-7 years of experience in semiconductor equipment support (Preferred)
- Experience with SEM tools or e-beam inspection systems
- Strong mechanical and electrical troubleshooting skills
- Experience with vacuum systems, electron beam fundamentals, and precision motion systems
- Basic understanding of semiconductor processes and defect/yield concepts
- Solid communication skills and basic Microsoft Office knowledge
- Valid driver's license and ability to travel as needed
Physical Requirements: This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.
Additional InformationTime Type:Full time
Employee Type:Assignee / Regular
Travel:Yes, 20% of the Time
Relocation Eligible:Yes
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
