Customer Engineer - Network

Nexthop AI

• $80K — $95K *
Telecommunications & Hardware
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Recent graduate or currently enrolled in a graduate program in network engineering, computer science, or related field with hands-on lab experience.
  • Knowledge of TCP/IP, routing protocols, switching technologies, and network security concepts.
  • Bilingual in Mandarin and English, with proficiency in technical communication for real-time syncs and code reviews.
  • Proficient in at least one scripting language (e.g., Python, Bash).
  • Strong analytical, troubleshooting, and problem-solving skills.

Responsibilities

  • Design, implement, and optimize scalable network architectures in lab and production settings.
  • Configure and troubleshoot routing, switching, and data center technologies.
  • Develop automation scripts for configuration, monitoring, and diagnostics.
  • Collaborate with hyperscaler engineering teams for technical syncs and project scoping in Mandarin and English.
  • Support customers through proof-of-concept and production support.
  • Document solutions and present technical findings to peers and stakeholders.
  • Contribute to building the team culture and shaping the role's future.

Benefits

  • Hands-on experience with real-world hyperscale networking infrastructure.
  • Mentorship from experienced engineers in the AI networking space.
  • Real ownership and impact from day one in a startup environment.
  • Skill growth in network automation, architecture, and operational practices.
  • Opportunity to be part of a company at the forefront of AI infrastructure.
Full Job Description
The Role
We're looking for a driven, bilingual (Mandarin/English) new grad or recent graduate to join our Customer Engineering team in Bellevue, WA. In this role, you'll work at the intersection of cutting-edge networking technology. You'll be hands-on from day one: building and testing network architectures, writing automation scripts, supporting customer proof-of-concepts, and serving as a technical bridge between Nexthop's engineering team and our hyperscaler partners. This is a foundational engineering role for someone who wants to understand how AI-scale networks are designed, built, and operated - and who wants to help shape that future.

What You'll Do
  • Design, implement, and optimize scalable network architectures in lab and production settings
  • Configure and troubleshoot routing, switching, and data center technologies
  • Develop automation scripts for configuration, monitoring, and diagnostics (Python, Bash)
  • Work directly with hyperscaler engineering teams - conducting real-time technical syncs, code reviews, and project scoping sessions in both Mandarin and English
  • Support customers through proof-of-concept, early trials, and production/escalation support
  • Document solutions and present technical findings to engineering peers and stakeholdersHelp shape what this team looks like - we're building the culture as we go


What You Bring

Must-Have:
  • Currently enrolled in or recently graduated from a graduate-level program in network engineering, computer science, computer engineering, internetworking or relevant with a focus on hands-on, lab-based learning
  • Knowledge of TCP/IP, routing protocols, switching technologies, and network security concepts
  • Bilingual Technical Proficiency: Full professional fluency in both Mandarin and English (written and verbal). This is a strict business necessity as the role requires leading real-time technical syncs, performing code reviews, and negotiating project scopes directly with our APAC-based engineering teams and stakeholders.
  • Proficiency in at least one scripting or programming language (e.g., Python, Bash)
  • Strong analytical, troubleshooting, and problem-solving skills


Nice-to-Have:
  • Experience with Linux system administration
  • Familiarity with SDN platforms, network automation tools, or simulation software
  • Exposure to multi-vendor networking environments (e.g., Cisco, Juniper, Arista)
  • Strong written and verbal communication skills


What You'll Gain
  • Hands-on experience designing and operating real-world hyperscale networking infrastructure
  • Mentorship from some of the most experienced engineers in the AI networking space
  • Real ownership and impact from day one - this is a startup, not a rotation program
  • Skill growth in network automation, architecture, and large-scale operational practices
  • A front-row seat to building a company at the frontier of AI infrastructure


Employment
Full-Time: Associate-level, full-time role based in Bellevue, WA (Richmond area)

This role is on-site; candidates must be located in or willing to relocate to the greater Seattle/Bellevue area

Learn More

  • Company Launch Press Release
  • CEO Anshul Sadana on theCUBE
  • The Hyperscaler Paradox - Build, Buy or Partner?


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