Details:
Stefanini is looking for a Customer Digital Enablement Specialist in Houston, TX 77079 (Hybrid)Job Title: Customer Digital Enablement SpecialistLocation: 11750 Katy Freeway, Suite 120, Houston, TX 77079 (Hybrid)Shift Timings: 8 AM to 5 PM; 30 Minutes Lunch; M-FHours: 42.50 per weekOverviewWe are looking for a Customer Digital Enablement Specialist to join our Petrochemicals (CP) team in Houston, TX.
Where the chemistry happens...CLIENT's Petrochemicals division is the starting point of CLIENT's petrochemical value creation worldwide, also known as “the heart of the Verbund,†representing the world's largest chemical markets. Together, let us keep the heart beating one creative solution at a time!
Each customer, each person, and each relationship count at CLIENT. As the “face of CLIENT,†our dedicated Customer Care Team is a direct extension of our values. The team is focused on continuously improving the customer experience as solution champions. They communicate with confidence, react quickly, and collaborate with customers to deliver winning results and exceed expectations.
We are seeking a professional like you to join our Customer Care team and support the continued digital enablement of our customers through myCLIENTWorld. In this role, you will manage the customer onboarding journey, including customer setup, platform demonstrations, training, activation support, and follow-up to help customers successfully adopt digital self-service capabilities.
Working closely with Sales and Customer Care, you will coordinate customer engagement, manage onboarding activities, address barriers, and help create a positive and consistent digital customer experience.
Come create chemistry with us!As a Customer Digital Enablement Specialist, you create chemistry by...- Leading the end-to-end onboarding of customers to myCLIENTWorld, coordinating activities from customer identification through setup, training, activation, and follow-up.
- Partnering closely with Sales and Customer Care to identify and prioritize customers for digital onboarding and coordinate appropriate customer outreach.
- Completing and coordinating required customer setup activities while ensuring customer information, access, and onboarding requirements are addressed.
- Conducting myCLIENTWorld demonstrations and customer training sessions, helping customers understand how to navigate and effectively use the platform.
- Serving as a knowledgeable resource during the onboarding process by answering customer questions and coordinating resolution of issues that could impact successful adoption.
- Applying strong project management skills to manage multiple customer onboarding activities simultaneously, establish priorities, track milestones, identify dependencies, and drive actions to completion.
- Maintaining an organized customer onboarding pipeline and accurately documenting customer status, outstanding actions, risks, next steps, training completion, and follow-up activities.
- Identifying recurring customer questions, onboarding barriers, and opportunities for process improvement and sharing findings with appropriate stakeholders.
- Developing and enhancing customer training materials, job aids, onboarding documentation, and processes that support a consistent and scalable customer experience.
- Monitoring customer engagement following onboarding and providing additional support or training when needed to encourage successful adoption.
- Communicating onboarding progress, risks, accomplishments, and opportunities to key stakeholders.
- Supporting the overall goal of increasing customer utilization of myCLIENTWorld and digital ordering/self-service capabilities while delivering a positive customer experience.
Job Requirements
Details:
If you have...- Bachelor's degree in Business Management, Supply Chain, Marketing, Communications, Project Management, or a related discipline, or equivalent relevant experience.
- Relevant experience in Customer Service, Customer Care, Customer Success, Sales Support, eCommerce, digital enablement, project coordination, customer onboarding, teaching, or a related field.
- Strong project management and organizational skills, including the ability to manage multiple customer onboarding activities simultaneously and drive actions through completion.
- Strong customer-facing communication, presentation, facilitation, and training skills.
- Ability to translate technology, systems, and business processes into clear, customer-friendly information.
- Ability to work independently, effectively manage priorities, and deliver results with limited supervision.
- High level of competence in Microsoft Office tools, including Excel, PowerPoint, Outlook, and Teams.
- Ability to maintain accurate customer records and effectively track activities, milestones, follow-ups, and results.
- Fully proficient in English, written and verbal.
- Salesforce experience preferred.
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Pay Range:
$ 40.00 - $ 42.00
