Relocation Assistance Offered Within Country
Job Number #177224 - Scottsdale, Arizona, United States
As a Customer Development Manager (CDM) for Hill's Pet Nutrition in Phoenix, AZ, you will assume headquarters customer management responsibilities for Science Diet products in PetSmart and on PetSmart.com. Your primary responsibility will be to customize and implement Hill's retail environment and brand strategies to grow market share and brand recommendations within PetSmart. This role focuses on a large, complex omnichannel account characterized by high sales volume, a large store network, and significant marketplace influence.
In this role, you will develop and execute customer-specific 6P (product, place, price, promotion, POP, and protocol) plans to achieve commercial targets for net sales, share, and margin while adhering to spending guidelines-maximizing volume and profitability while delivering exceptional customer service.
Responsibilities:
• Develop and maintain processes and plans to analyze customer business channels (clinics, stores, .com), evaluating business trends, shopper insights, and post-promotional performance data.
• Lead customer meetings to align on and drive support for Hill's Go-to-Market plans.
• Develop and implement annual strategic plans to achieve joint commercial goals.
• Establish collaborative partnerships with internal and external cross-functional teams built on mutual trust and accountability.
• Customize shopper marketing programs aligned with Hill's brand strategies to drive incremental retail sales.
• Leverage multiple data sources to build fact-based selling stories that influence key stakeholders and drive shared business objectives.
• Collaborate with the Business Development Manager and Retail Marketing teams to execute brand strategies within investment guidelines.
• Lead monthly customer planning meetings to review actuals and forward-looking plans with leadership and Finance.
• Keep a pulse on the broader market to identify growth opportunities, develop customer-specific 6P strategies, and monitor competitor activity.
Required Qualifications:
• Bachelor's degree.
• 5+ years of experience in sales or a related commercial function.
• Experience working with syndicated data services (e.g., Nielsen, IRI) and account-specific POS data.
• Proficiency in Microsoft Office and Google Workspace (Sheets, Slides, Docs).
• Experience in the Consumer Packaged Goods (CPG) industry.
Preferred Qualifications:
• Proven ability to pursue win-win solutions through negotiation, persistence, and collaboration.
• Adept at finding common ground and identifying customer priorities.
• Strong analytical capabilities to translate consumer and consumption data into actionable 6P recommendations.
• Comfort with ambiguity, with the agility to pivot strategies quickly as business conditions change.
• Demonstrated success working cross-functionally to align priorities, solve problems, and optimize resources.
Compensation and Benefits
Salary Range $109,600.00 - $155,000.00 USD
Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.
Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.
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