Position Summary:The
Customer Delivery Manager is responsible for ensuring that internal teams deliver all contractual obligations to our customers. This role requires a detail-oriented professional who can interpret complex contracts, maintain organizational rigor, and foster collaboration across teams to address issues and drive accountability.
The ideal candidate will serve as a key liaison between customer expectations and internal execution, ensuring compliance and timely delivery.
Key Responsibilities:- Contract Compliance & Governance
- Review and interpret customer contracts, SLAs, and obligations.
- Monitor adherence to contractual terms and escalate non-compliance issues.
- Execution Oversight
- Track deliverables and milestones to ensure timely and accurate execution.
- Hold internal teams accountable for meeting commitments.
- Risk Identification & Resolution
- Identify gaps or risks in meeting obligations and implement corrective actions.
- Cross-Functional Collaboration
- Partner with operations, legal, and customer success teams to resolve challenges.
- Facilitate discussions to address issues constructively and maintain customer satisfaction.
- Reporting & Communication
- Provide regular updates on compliance status and delivery performance to leadership.
- Maintain documentation and audit trails for contractual obligations.
Basic Qualifications:- Bachelor's degree in business administration, Operations Management, or related field or equivalent experience.
- 5+ years of experience with service-level agreements (SLAs) and compliance frameworks.
- 5+ years of experience in customer operations, contract management, and project delivery.
- Strong ability to read and interpret complex contracts.
- Excellent organizational skills and attention to detail.
- Proven ability to challenge teams constructively and drive accountability.
- Strong problem-solving, communication, and stakeholder management skills.
Preferred Qualifications- Experience in technology, engineering, or data center operations.
- Project Management certification (PMP or equivalent) is a plus.
- Experience working in a matrixed organization with cross-functional teams.
Please note that Applied Digital is currently unable to sponsor new applicants for employment authorization or provide immigration-related support for this position. This includes, but is not limited to, visa categories such as H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1, O-1, and any Employment Authorization Documents (EADs) or other work authorizations that require employer sponsorship.Physical Requirements:- Able to remain in a seated position for an extended period and to lift and carry up to 15 lbs. (office manuals, case notebooks, case files, case materials, standard boxes, report binders, etc.) as needed.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents acknowledge that they possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
