Customer Contract Manager (Individual Contributor/Budgeting Exp Required)

Syneos Health Careers • $79K — $139K *
US-AnywhereRemote in North Carolina, US
Pharmaceuticals & Biotech
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • BA/BS degree in Business Administration or Finance with 4-7 years relevant experience in budgeting and contracts management, preferably in clinical research or pharmaceuticals.
  • Customer-centric, self-motivated, and proactive attitude.
  • Strong problem-solving skills and exceptional attention to detail.
  • Ability to multitask under pressure and meet tight deadlines.
  • Proficiency in Microsoft Excel, Word, and understanding of costing models.
  • Effective verbal and written communication skills, with interpersonal capabilities.
  • Working knowledge of clinical trial proposal processes and budget management.

Responsibilities

  • Manage and oversee the entire contract process ensuring timely delivery and execution.
  • Negotiate and prepare contracts and budgets for complex clinical trials while analyzing changes and communicating them effectively.
  • Achieve quarterly revenue targets through strategic workload management and priority setting.
  • Serve as the primary point of contact for customer relationships to ensure smooth contract execution.
  • Update and maintain records in CRM and Contract Management Systems consistent with GDCM processes.
  • Ensure quality and compliance of contract documentation and facilitate necessary corrections as needed.
  • Drive the change order process and suggest continuous improvements.

Benefits

  • Opportunity for professional development and mentoring.
  • Flexibility in adapting to job demands and priorities.
  • Exposure to a dynamic clinical environment with varied responsibilities.
  • Potential for minimal travel (up to 25%).
Full Job Description
Description
Customer Contract Manager (Individual Contributor/Budgeting Exp Required)

Job Responsibilities

J OB SUMMARY

O wns and manages complex contracts and change order process and works proactively with Project Leads and Business Development in the development and execution of contract documents with a primary focus on customer satisfaction. Drives revenue targets and departmental goals through active workload management and prioritization. Identifies project and/or individual contract related risks and provides swift resolution to ensure timely execution of contracts and change orders .

JOB RESPONSIBILITIES

  • Maintains ownership and project manages contract process to ensure timely delivery and execution consistent with standard cycle times, including but not limited to, the coordination and finalization of the contractual instrument and budget to align with defined scope of work .


  • Negotiates and prepares contracts, budgets, and related documents for participation in complex clinical trials . Analyzes and validates contract and budgetary changes and provides appropriate commentary to Project Managers and Customer to support the overall budget value . Proactively communicates budgetary issues to internal parties, escalates deviations to department leadership ; takes solutions-based approach to communicate and resolve issues .


  • Drives quarterly revenue targets through active workload management and prioritization and setting of plans for delivery and execution . Contributes to team effort and takes self-initiative to accomplish individual targets that align with quarterly departmental goals.


  • Primary customer contact to help develop and build a customer relationship with an assigned customer as required .


  • Develops Customer relationships and works independently with Project Managers and Customer on assigned projects and works independently with Project Managers and Customer on assigned projects . Attends face-to-face meetings or calls with Project Managers and Customers as needed to ensure timely execution of contract .


  • U pdate s and maintain s timely records in Customer Relationship Management (CRM) system and Contract Management System based on Global Deal and Contracts Management (GDCM) processes throughout the day on a daily basis.


  • Works consistently within the department's metrics/timelines for completion of documents.


  • Follows all GDCM review processes and strives to consistently deliver a quality product to both internal and external Customers. Evaluates contracts for completeness and accuracy by comparing to department guidelines to determine adherence and ensures that corrections are appropriately made and documented to ensure the highest quality document is always delivered.


  • Maintains a high level of flexibility . Proactively creates and resets priorities as the need arises to adhere to standard turnaround times . Identifies and raises issues before they become critical and adjusts quickly to the changes of a dynamic organization.


  • Drives the change order process from beginning to end and provide s suggestions for improvements on continual basis .


  • Provides mentoring/support/training to Contract Analysts, as well as assisting with quality control.


  • Perform all other duties as assigned. Minimal travel may be required (up to 25%) .


QUALIFICATION REQUIREMENTS

  • BA/BS degree in a Business Administration or Finance with a minimum of 4 to 7 years of experience preferably in budgeting, finance, proposal development and/or contracts management within a clinical research/pharmaceutical environment; or equivalent combination of education, training, and experience .


  • Must be customer centric , self-motivated, and proactive .


  • Flexibility in responding to job demands.


  • Have excellent problems solving skills and above average attention to detail.


  • Ability to perform several tasks simultaneously to meet critical deadlines and possess strong analytical skills.


  • Knowledge of Microsoft Excel, Word and understanding of costing models.


  • Ability to prepare and interpret budgets.


  • Ability to work successfully in a team environment and maintain effective working relationships with colleagues and manager .


  • Demonstrates effective time management skills. Ability to prioritize multiple tasks with management guidance and oversight.


  • Excellent interpersonal, verbal, and written communication skills.


  • Demonstrates a positive and flexible attitude toward new and/or unconventional work assignments .


  • Ability to consistently perform and deliver a high-quality work product.


  • Excellent organizational skills with ability to prioritize multiple tasks.


  • Ability to work well under pressure and adapt to changing priorities.


  • Knowledge of clinical trial proposal process and budget management .


  • Professional ability to interact with individuals at all levels and different personalities.


  • Proficiency in mathematics and ability to work with budgets .


  • Good interpersonal skills and ability to work well with others.


Summary
Owns and manages the contracts process and works proactively with Project Leads and Business Development in the development and execution of contract documents with a primary focus on customer satisfaction. Drives identified corporate targets and departmental goals through active workload management and prioritization. Identifies project and/or individual contract-related risks and provides swift resolution to ensure timely execution of contracts and change orders.

About Syneos Health Careers

Syneos Health Careers

Joining Syneos Health presents an unparalleled opportunity to become part of a global team of professionals dedicated to biopharmaceutical solutions. At Syneos Health, job opportunities abound, offering a gateway to enhancing career paths in a company celebrated for its commitment to therapeutic and operational excellence.

Work That Matters

Syneos Health is at the forefront of healthcare innovation, collaborating on projects that integrate smart technology and human ingenuity to improve patient outcomes. This dynamic company is actively seeking professionals who are eager to drive progress in the biopharmaceutical field through diverse job opportunities ranging from scientific roles to operational positions.

Innovative Employment Opportunities

Syneos Health offers a variety of positions that cater to a range of skills and experiences, from entry-level to senior leadership roles. Employment at Syneos Health means contributing to a culture that values diversity and inclusion, ensuring every team member’s voice is heard and valued.

Internship Programs and Professional Growth

For those starting their career, Syneos Health provides robust internship programs designed to foster professional growth and build essential industry skills. Interns at Syneos Health gain hands-on experience, beneficial for future employment opportunities within the company or the broader healthcare industry.

Cultivating Leadership and Professional Development

Syneos Health is committed to the professional development of its employees, offering leadership training and career growth opportunities that encourage innovation and leadership skills. Employees are supported through comprehensive benefits, diversity training, and initiatives that promote personal and professional growth.

Join a Team of Experts

The team at Syneos Health is composed of industry-leading experts who bring a wealth of knowledge and experience to the company. Networking within Syneos Health’s global community allows for unparalleled professional development and insights into the latest industry trends.

Explore Career Opportunities

Syneos Health is hiring! Explore the numerous positions available that match a variety of skills and interests. The company looks for driven, curious, and innovative team players ready to make a significant impact in the healthcare industry.

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Industry
Healthcare
* Ladders Estimates

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