About the RoleArtera is seeking a Customer Configuration Specialist to deliver technical solutions for customer deployments across our product suite. This is a customer-facing, consultative role. You'll be the technical resource a provider organization's IT, informatics, and operations teams work with, bring questions to, and rely on to get their deployment right.
You'll support implementation projects from kickoff through go-live, own the technical configuration, and work closely with our integration engineers and other technical teams. The relationship continues after launch. When customers have new technical needs, you'll help them work out what they're trying to accomplish, what their systems can support, and the best way to solve it with Artera.
Responsibilities- Lead end-to-end technical implementations for assigned customers, including HL7 interface setup, API configuration, and SSO
- Serve as the primary technical contact for customers during implementation, translating complex requirements into clear project plans
- Partner with Integration Engineering and Customer Experience teams to resolve non-standard configuration requests
- Maintain accurate project documentation and keep stakeholders aligned on timelines and deliverables
- Troubleshoot integration issues and drive resolution with a customer-facing communication style
Requirements- Project management experience in a technical or implementation-focused role
- Working knowledge of HL7 and APIs - you've used them, not just managed someone who did
- Strong troubleshooting and critical thinking skills
- Clear, confident communication with both technical and non-technical audiences
- Experience in healthcare or healthtech
Bonus- Hands-on experience with Mirth, Atrium, Rhapsody, or a similar interface engine
- Familiarity with FHIR standards
- Prior experience at a health tech SaaS company
$97,000 - $142,000 a year
Compensation for this role will depend on geography and experience. This role will also include stock options and a variety of benefits.
Our Approach to Work LocationAt Artera, we believe the best work happens when people are truly connected. Our AI services model has shown what's possible when small, focused teams move fast together - the speed of collaboration, pace of career growth, and quality of what we build can become stronger when teams share space.
That's why we are focusing our U.S. hiring in three cities, where we are investing in offices and building strong local teams:
- Santa Barbara, CA (Our HQ)
- Seattle, WA
- Kansas City, KS/MO
Unless a role's posting states otherwise, new U.S. roles are based in one of these three cities, and candidates should reside in (or be willing to relocate to) one of these areas. Each location follows an in-person schedule that reflects how our local teams work best; we'll walk you through what to expect for your specific role and city during the interview process.
Focusing on offices and hiring in a few locations, rather than spreading thin across many cities, lets us invest deeply in each one so every team has real community, mentorship, and momentum in person.
Working at Artera Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more!
Career development - Manager development resources, employee development funds
Generous time off - Company holidays, Winter & Summer break, and flexible time off
Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join.
