Customer Care Manager

Qualifications

• 5+ years of call center management experience
• Valid Driver's License
• Strong leadership and team management skills
• Proven ability to enhance customer satisfaction
• Experience in performance metrics and reporting

Responsibilities

• Lead and manage the customer care team
• Develop and implement training programs
• Monitor team performance and provide feedback
• Ensure high levels of customer satisfaction
• Collaborate with other departments to improve service

Benefits

• Medical, Dental, Vision, Life, and Disability insurance
• Aflac supplemental insurance
• Matching 401(k) plan
• Paid Time Off
• Quarterly Performance Bonus