Customer Analyst

Team Mission:

The mission of the customer analytics team at Shiftsmart is to work closely with our customers and use our own proprietary data to drive meaningful outcomes for them. This team is on the cutting edge of the largest problems our enterprise customers face, and uses the data we draw from our partners all across the country to provide recommendations and improvements, and deepen the connection between Shiftsmart and these customers. We work with all teams across Shiftsmart to lead end-to-end projects, grow customer relationships, deliver objective analysis and insights, and execute strategic initiatives. This role sits at the intersection of data engineering and analytics: you'll work with data pipelines, SQL, and data visualization tools, while also thinking about how end users consume the data.

This role is based in New York City (HQ) with typically 3+ days per week in the office.

Outcomes:

Your role will evolve alongside our customer base, but some of your early responsibilities will include;

• Analytics: Own analytics initiatives that support daily operations such as building the data architecture, identifying opportunities using data and first principles, and build reports to summarize, monitor, and illustrate progress. You will transform raw data into well-structured, reliable datasets that analysts, data scientists, and business teams can use to make better decisions.
• Sales Maximization: Our labor programs are designed to maximize in-store sales for our retail customers. You will help maximize sales growth for our customers through advanced analytics, labor optimization, and leading execution of critical initiatives.
• Production Planning: Collaborate with engineering and product teams to create and optimize production plans surfaced to Shiftsmart partners on-shift, balancing sales with spoilage driven by production amounts.
• Cross-Functional Collaborations: Partner with cross-functional stakeholders - including product, engineering, and operations - to be a thought partner for data-informed strategic decision-making.

Competencies:

Do you have what it takes to design, launch, and scale initiatives to fundamentally change labor? Here are the attributes you'll need:

• Analytically-minded: You have 2-4+ years experience in an analytical role (e.g. bizops, consulting, investment banking, private equity, venture capital), and ideally in startups.
• Problem solver: You thrive working through and solving complex problems, quickly learn and adapt to new situations, and can synthesize the abstract into the concrete.
• Highly organized: You think in systems and process, relish bringing structure to ambiguity, ruthlessly prioritize, and feel organization is second nature to you.
• Influence: You effectively partner with others to get things done even without formal authority.
• Clear communicator: You are an excellent writer (memos, slides) and excel at making the complex simple to empower decision making.
• Technical skills: You have strong analytical skills and can blend quantitative data with qualitative insights to test hypotheses. You are well-versed in Excel and Google Sheets, have knowledge of SQL or are willing to learn and are able to learn new tooling quickly.

Compensation philosophy

To provide greater transparency we share base salary ranges, which are based on role and level benchmarked against similar stage, high growth companies. Offers are determined based on multiple factors including skills, work experience, and relevant credentials.

In addition to competitive salaries and meaningful equity we offer the following benefits:

• Comprehensive healthcare coverage: We cover 100% of employee premiums for medical, dental, and vision care (60-75% for dependents)
• 401(k) match program: We match 100% on the first 3% of your contributions and 50% on the next 2% for a maximum match of 4%
• Generous, fully paid parental and family leave policies
• Pre-tax commuter benefits
• Collaborative office with fully stocked kitchen @ 1 World Trade in Manhattan