3+ years in customer success, onboarding, or related roles
Proven experience leading post-sale implementations
Ability to map finance workflows and identify blockers
Strong communication skills with finance stakeholders
Comfortable working without established playbooks
Responsibilities
Discover customer invoicing and payment processes
Lead customer workflow setup and training
Align teams on responsibilities and timelines
Identify and resolve adoption blockers
Communicate customer progress and value
Document customer learnings for future use
Benefits
Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
100% medical, dental & vision insurance for employees
401(k) with employer match
Parental leave up to 16 weeks at 100% pay
Pet insurance
In-office perks including lunch and snacks
Full Job Description
About the Role
Ramp is hiring a Customer Activation Manager for Ramp Accounts Receivable, which brings the work behind getting paid into one connected workflow. You will help finance teams make invoicing, follow-up on unpaid balances, payment matching, and accounting handoffs useful and repeatable. You will own the customer-facing implementation and adoption plan, partner with the broader account team and specialists as needed, and help build a clear playbook for future launches. This role is a strong fit for a customer success or implementation professional who understands finance workflows and enjoys creating structure as a product grows. What You'll Do
Discover how customers create invoices, follow up on unpaid balances, match payments, handle exceptions, and update their accounting records.
Choose a practical first workflow with the customer, then lead the plan from setup through first use, training, and repeat adoption.
Align Controllers, AR operators, account teams, and technical partners on prerequisites, responsibilities, decisions, and timelines.
Identify and resolve adoption blockers, and escalate payment-matching or accounting integration issues with clear evidence and context.
Communicate customer progress and value in terms of time saved, visibility, and a more reliable invoice-to-cash process.
Document customer learnings in reusable discovery, onboarding, and handoff practices.
What You'll Need
Roughly 3+ years of relevant experience in customer success, onboarding, implementations, or a related customer-facing role; level is flexible based on experience.
A record of personally leading post-sale implementation or workflow adoption from discovery through first use and continued use.
Ability to map a finance workflow, find manual handoffs or blockers, and turn the findings into a practical customer plan.
Clear communication with finance stakeholders and cross-functional partners, including ownership of next steps and thoughtful escalation.
Comfort working without a mature playbook and improving the process for future customers.
Nice to Haves
Direct experience with accounts receivable, invoicing, billing, collections, cash application, or payment matching.
Familiarity with accounting software, ERP integrations, or accounting-system handoffs.
Experience in finance software or with finance-led customer implementations.
Benefits available to all full-time Ramp employees (Global)
Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
United States
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation expense coverage to NYC or SF (if needed)
Canada
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
Employee Assistance Program and virtual care through Lumino Health
United Kingdom
Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
About RAMP Holdings
RAMP Holdings is a software company that provides video and audio search solutions to clients in various industries. The company was founded in 2008 and is headquartered in New York City. RAMP's products include a video platform, a media management system, and a transcription service. The company has worked with clients such as NBCUniversal, Fox News, and the PGA Tour.
