Bachelor's degree in Business, Marketing, or related field from an accredited university.
Minimum 10 years of experience in Customer Service or customer-facing commercial roles.
Knowledge of commercial sales processes and order management.
Strong analytical skills with proficiency in pricing models and margin analysis.
Proficiency in Microsoft Office Suite; familiarity with Power BI is a plus.
Responsibilities
Conduct administrative tasks including report preparation and correspondence.
Manage customer communications and order management processes.
Assist in developing and maintaining open order status reports.
Initiate and maintain customer creation and changes in the ERP system.
Build and develop trusted customer partnerships through proactive relationship management.
Collaborate with cross-functional teams including Sales, Engineering, and Marketing.
Support commercial negotiations and pricing discussions.
Benefits
Competitive compensation package with performance-based incentives.
Comprehensive benefits including medical, dental, vision, and 401(k) with company match.
Collaborative and growth-oriented team environment.
Opportunity to work with industry-leading measurement and flow control products.
Full Job Description
Role Summary
The Customer Care Representative will be a critical member of the Customer Care team, having direct and immediate effects on financial performance, growth & customer loyalty. The successful candidate will be responsible for order management and customer communications. In this role, the individual will make decisions and drive actions that directly affect the customer and impact production.
Essential Responsibilities
Conduct a wide variety of administrative tasks including, but not limited to:
Prepare reports, presentations, correspondence, organizational communications for internal and external customer base
Filing / maintaining records, calendar management, meeting coordination and other similar duties
Handle special projects as assigned
Assist in developing and maintaining open order status reports for customer order fulfillment
Initiate and maintain team meetings with customer base for backlog and or der status reporting
Entry customer Purchase orders in our ERP system, process sales order acknowledgements and manage status updates to customers as needed.
Develop and manage change orders.
Initiate and maintain new customer creation and/or changes to Customer Master Data as well as the Customer Engineering Specification's
Follow contracts such as Channel Agreements and Terms and Conditions of existing customer base
Issue Return authorization numbers directly to customers
Ability to quickly identify and prioritize issues, create solutions and meet deadlines
Effective time management and organizational skills; able to balance multiple priorities
Excellent interpersonal, verbal and written communications skills including strong grammatical skills
Build and develop trusted customer partnerships through proactive relationship management, including regular face-to-face interactions and customer visits.
Collaborate with Technical Service & Development, Marketing, Product Management and Supply Chain teams.
Support commercial negotiations and pricing discussions by implementing price quotes and price book for customer base
Qualifications & Requirements
Education
Bachelor's degree in Business, Marketing or related subject matter from an accredited university.
Minimum 10 years of experience in Customer Service and/or product planning capacity or customer-facing commercial roles
MBA is a plus.
Experience
Bachelor's degree in Business, Marketing or related subject matter from an accredited university
Minimum 10 years of experience in Customer Service and/or product planning capacity or customer-facing commercial roles
Knowledge of commercial sales processes.
Strong English communication skills.
Skills & Competencies
Strong analytical skills with proficiency in pricing models and margin analysis.
Excellent interpersonal, verbal, and written communication skills.
Strong English communication skills.
Effective time management and organizational skills; able to manage multiple priorities simultaneously.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Familiarity with Power BI is a plus.
Collaborative mindset with the ability to work cross-functionally across Sales, Engineering, Finance, Legal, and Operations.
Time management and organizational skills are a must
Eligibility Requirements
Ability and willingness to work overtime, weekends and holidays, as required
Bachelor's Degree from an accredited university or college preferred
ERP experience strongly preferred
CPQ platform experience preferred
Knowledge of Order Management processes
Cross-functional team experience in matrix organizations
Ability to work independently
Ability to multitask
Strong interpersonal skills
Verbal and written communication skills for coordinating with team members and customers
Customer-centric and problem-solving mindset.
Strong communication and relationship-building capabilities.
Commercial curiosity and growth orientation.
Technical aptitude and willingness to learn new technologies and applications.
Proactive approach to identifying opportunities.
Strong organizational and prioritization skills.
Strong networking and relationship-building capabilities, with the ability to influence stakeholders and create long-term customer partnerships.
High emotional intelligence and interpersonal effectiveness when working with customers and cross-functional teams.
Ability and willingness to work in the Houston, TX office environment.
What We Offer
Competitive compensation package with performance-based incentives.
Comprehensive benefits including medical, dental, vision, and 401(k) with company match.
Collaborative and growth-oriented team environment.
Opportunity to work with industry-leading measurement and flow control products.
How to Apply
Interested candidates are encouraged to submit a resume and cover letter detailing relevant experience and qualifications.
