In this role, you will manage customer orders from entry through invoicing, prepare price quotations, and resolve order disputes for our silicon carbide (SiC) and chemical mechanical polishing (CMP) slurry product lines.
This highly visible position is the first point of contact for our clients, answering their questions about orders, shipments, and consignment inventory.
You will succeed by collaborating across teams, applying strong analytical skills, and using sound business acumen to make independent decisions.
This is an on-site role at our office in Hillsboro, Oregon.
Essential job duties include, but are not limited to:
- Entering and managing customer orders in our ERP system from PO receipt through shipment and invoicing
- Supporting customer consignment programs, including inventory reporting and month-end reconciliation
- Generating basic and complex quotes for customers, including sending out RFQs to subcontractors
- Communicating with CRMs (Customer Relationship Managers) regarding order status, documentation, and schedules
- Creating and managing vendor purchase orders and preparing commercial invoices
- Working with key stakeholders to plan, coordinate, and manage customer expectations and requirements
- Ensuring consistent, effective communication and pricing models
- Ensuring correct and accurate sales transactions and intercompany billing
Qualified candidates will have:
- 7+ years account management and/or customer support experience
- Experience with enterprise resource planning (ERP) systems
- Prior experience generating quotes and tracking technical requirements
- Excellent communication and organizational skills, with strong attention to detail
- Strong Microsoft Office skills, including Excel pivot tables and lookups
- Prior experience working with customer deviations, return merchandise authorizations (RMAs), and customer-owned materials
- Proven ability to develop and maintain positive working relationships
Ideal candidates will have:
- Experience with international sales and shipping requirements
- Experience with consignment or supplier-managed inventory (SMI) programs
- Prior experience in semiconductor market sectors, including working knowledge of CMP or SiC products
- Ability to speak and read Japanese in a business environment
