POSITION SUMMARYThe Customer Account Associate is a key member of the Account Management team, providing support to the Account Director and Account Managers. The primary responsibility of the position is to provide customer account-focused support to assist in the achievement of annual sales. The Associate is responsible for alignment with the customer account team, managing the relationship with distributors and customer account systems administration to ensure the smooth operation of the team.
JOB DUTIES/RESPONSIBILITIESTrade Auditing/Analysis (Deductions, Fines, Claims, Post-Audit Work)
- Support the Account Management Team and Sales Finance leader with trade deduction analysis and reconciliation.
- Management of Customer post-audit claims
- Collaborate with Account Managers and Sales Finance Revenue Growth Management in responding to and managing undisputed claims, and lead status management of existing disputed claims.
- Participate in customer meetings to resolve claims with third party vendors
- Deduction Workflow Administrative Management
- Help research and resolve deduction issues and engage in follow up meeting with claims that need further investigation.
- Develop in depth understanding and management of post audits and deductions that impact the business & customer in allowing the company to drive profitable business results.
- Drive collections of unauthorized deductions and application credits from the customer
- Support Customer Metric Forecasting
- Post Audit Disputes
Customer Distributor Support
- Communicate with Nestlé Retail Services regarding logistics and distribution activities
- NRS Workbooks/Service for CAMS and Sell sheets
- Create NRS Workbook for next period and corresponding sell sheets. Then attend 60-minute NRS Monthly touch base
- Fix broken connections between distributors and customer back end
- Manage Weekly report ranking distributors form an out-of-stock perspective, and losing sales to support ineffectiveness, and send communications out in response.
Customer Account Team Support & Systems Administration
- Manage customer forms, ensuring accurate and up to date information.
- Coordination & assistance of strategy building of large-scale meetings and planning sessions to include joint business planning and integrated commercial planning.
- Attendance and travel to industry events, and internal business planning meetings with account team leadership
- Assist with item setup, including entering relevant data into the Osprey system
- Maintain price point information for products, ensuring accuracy and consistency.
- Support the team in setting up new items in the systems.
- Maintain responsibility for automated customer reports
- Attribute File Management - Item change updates into Customer system universal product codes or product dimensions
- Retailer Dates Forms
- Utilize the customer shelf reset calendar to submit forms for updating upcoming major and minor category resets.
- Customer Item Management System: Enter in all new items as well as keep up with item maintenance which is as needed.
- Price Deal discrepancies Management
- Investigate price discrepancies on POs identified by the BSC. Could include contracts, Osprey event manipulation, EDI submission, or reaching out to buyers to manually fix pricing.
- Promotional contracts management of work in customer system
- Create next period's promotional contracts in customer contract management systems, confirm dates and lead time and lump sum amounts if applicable in Osprey, set up time to review with Account Manager.
- Manage sample ordering process and track sample inventory
EDUCATION REQUIREMENTS - Bachelor's degree preferred, or 1-2 years of relevant work experience
EXPERIENCE & SKILLS REQUIREMENTS - Previous experience in an administrative or support role is preferred
- Strong organizational and time management skills
- Excellent attention to detail and accuracy
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Familiarity with SharePoint and other collaboration tools is a plus
- Ability to work independently and prioritize tasks effectively
- Strong communication and interpersonal skills
#LI-hybrid
Salary: $67,000.00 to $97,000.00 per year
Bonus Eligibility: Yes
The pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range.
Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at https://www.nestlejobs.com/nestle-in-the-us-benefits
