Custody Client Service, Consultant
Job Profile Summary
The Consultant plays a critical role in delivering exceptional client service and operational excellence within Asset Servicing. Supporting investment manager and fund company relationships, the role operates in a fast-paced, complex environment that requires strong custody knowledge, sound judgment, and effective risk management.
As a Consultant, you will serve as a trusted point of contact for assigned client and investment manager relationships, resolving complex inquiries, coordinating solutions across internal partner groups, and driving sustainable service improvements.
You will also serve as a technical resource for the service team, supporting the development of junior partners, promoting consistent servicing practices, and contributing to initiatives that enhance the custody service model.
Major Duties
- Serve as a primary point of contact for assigned GFS client and investment manager relationships, developing a thorough understanding of each relationship's servicing requirements, operating model, and priorities.
- Deliver exceptional client service through proactive oversight of daily custody activities.
- Manage complex inquiries and escalations by applying custody expertise across cash and securities activity, settlements, income and corporate actions, and other custody functions, in line with established policies and procedures.
- Coordinate with Custody Operations, Fund Accounting, Transfer Agency, Investment Operations, Product, Technology, and other internal partners, as applicable, to resolve client and investment manager needs.
- Build strong working relationships with clients, client-appointed investment managers, and internal partners to drive process improvements and service enhancements.
- Serve as an escalation point and technical resource for Client Service Representatives and other team members on complex or time-sensitive matters.
- Support onboarding, training, and cross-training across the service team to strengthen coverage and build broader custody expertise.
Knowledge and Skills
- College or university degree and/or 3+ years of relevant experience in financial services, custody, asset servicing, investment operations, or client servicing.
- Experience working across operational and functional teams to deliver client solutions and resolve service issues.
- Exposure to process improvement, operational transformation, automation, or technology enhancement initiatives preferred.
- Experience training, mentoring, or providing technical guidance to less experienced team members preferred.
- Strong understanding of global custody, securities processing, and cash operations.
- Excellent communication skills, with the ability to explain complex operational matters clearly to clients and stakeholders.
- Strong analytical and problem-solving skills, with the ability to identify root causes, evaluate risk, and drive resolution.
- Strong organizational skills, with the ability to prioritize in a high-volume, deadline-driven environment.
- Ability to work independently, exercise sound judgment, and act with urgency.
- Ability to adapt to changing client needs, market practices, and technology.
#Hybrid
Salary Range:
$66,700 - 113,300 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Work Authorization
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
