What You'll DoAs the Telecommunications Operations Manager, you'll oversee the daily operations of one or more markets while ensuring exceptional customer service, operational efficiency, and team performance.
Leadership & Team Development- Lead, coach, and develop supervisors, installation technicians, dispatchers, and administrative staff.
- Foster a culture of accountability, safety, teamwork, and continuous improvement.
- Recruit, hire, onboard, and mentor top talent while supporting employee growth and retention.
- Conduct performance evaluations, provide coaching, and recognize high-performing employees.
Operational Excellence- Manage daily field operations to ensure installations, service calls, and projects are completed safely, on time, and within quality standards.
- Oversee workforce scheduling, routing, and resource allocation across multiple locations.
- Monitor key operational metrics, productivity, customer satisfaction, and service level agreements (SLAs).
- Identify process improvements that increase efficiency and reduce operational costs.
Project & Resource Management- Direct multiple installation and construction projects from planning through completion.
- Manage both in-house technicians and subcontractor partners to ensure consistent service delivery.
- Review field documentation for quality, accuracy, and compliance.
- Oversee fleet operations, equipment utilization, and inventory management.
Customer & Client Partnership- Serve as the primary operational contact for customers and internal stakeholders.
- Resolve escalated customer concerns with professionalism and urgency.
- Maintain strong relationships with client partners while ensuring contract compliance and service excellence.
What We're Looking For- 10+ years of telecommunications, cable, or broadband operations experience.
- Proven leadership experience managing technicians, supervisors, dispatch, or field operations teams.
- Experience overseeing multiple projects, workforces, and operational priorities simultaneously.
- Strong knowledge of installation, service, and field operations within the telecommunications industry.
- Experience with Cox Communications operations is highly preferred.
- Excellent communication, organizational, and problem-solving skills.
- Strong analytical mindset with experience using operational metrics and KPIs to drive performance.
- Valid driver's license with an acceptable driving record.
What We Offer- Competitive salary based on experience
- Company vehicle or vehicle allowance
- Company laptop and cell phone
- Medical, Dental, and Vision Insurance
- Company-paid Life and Disability Insurance
- Supplemental Cancer and Accident Coverage
- 401(k) with Company Match
- Paid Vacation and Holidays
- Career advancement opportunities within a rapidly growing organization
- A collaborative, team-oriented culture where your ideas matter
Why You'll Love This RoleThis isn't just another operations management position. You'll have the opportunity to:
- Build and develop high-performing teams.
- Lead operations for a growing telecommunications company.
- Influence strategy, improve processes, and drive meaningful results.
- Work alongside leaders who value innovation, accountability, and continuous improvement.
- Advance your career with a company committed to promoting from within.
Ready to Lead the Future of Telecommunications?If you're a motivated operations leader who enjoys developing people, improving performance, and delivering exceptional customer experiences, we'd love to hear from you.
Apply today and help CUI Cable build the next generation of telecommunications services. 
