Sales & Customer Support
CSSC Back Office Engineer
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Job Description
As our new CSSC Application Engineer, you will be providing expert-level technical support and application engineering to customers across multiple channels, helping them find optimal pumping solutions while mentoring and supporting the CSSC Back Office team. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.
What you will be doingAs a key part of the CSSC Back Office team, you'll create impact by delivering tailored technical solutions that ensure optimal pump system performance and strengthen lasting customer relationships.
Your main responsibilities include:
- Provide second-level technical support including detailed product sizing, application engineering, system integration, and accessory selection across phone, email, live chat, and messaging channels
- Support sales teams by managing technical aspects of tenders and mid-scale projects, delivering accurate specifications, dimensions, and engineering calculations
- Develop tailored solutions by collaborating with internal teams to ensure optimal performance and practical implementation in diverse customer environments
- Handle complex and escalated inquiries and quotations, including HX and accessories, ensuring high customer satisfaction
- Identify business opportunities and hand over leads to external sales while implementing value-added services to enhance customer relationships
- Provide technical guidance and support to CSSC Back Office team members to elevate overall team capability
What makes you a great fitAbove all, you are a technically skilled problem solver with strong customer service instincts, the ability to juggle multiple priorities with accuracy, and a collaborative spirit that lifts the entire team. We would also imagine that you have:
- Bachelor's degree in Engineering or equivalent, with 3+ years of relevant work experience
- Fundamental knowledge of pumps and pumping systems, including control panels, motors, motor protection systems, variable speed drives, and accessories
- Previous customer service experience with strong written and verbal English communication skills
- Proficiency in ERP systems (SAP CRM/SD preferred) and MS Office applications including Excel, Word, and Teams
- Ability to work in a hybrid schedule based out of the Brookshire, TX facility.
It is a plus if you also:
- Application engineering experience specifically in the pump industry
- Experience with product sizing software and handling technical specifications per industry standards
- Proven ability to anticipate customer needs and proactively deliver solutions
Please note that relocation for this position cannot be supported and qualified candidate must have the authorization to work in the USA without support.
The salary range for this position is $69,000 to $104,000. Individual pay will be determined based on market location and the candidate's profile. The range listed is just one component of Grundfos's & Peerless Pump Company total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. Certain roles are eligible to earn sales incentives based on revenue or utilization. To learn more about our benefits, please visit: Grundfos Benefits
Why you will love working hereWe care! Day to day, you can look forward to:
- A working environment built around your needs, with flexible hours, home working opportunities and parental support.
- Annual bonuses, health insurance and a strong focus on well-being activities.
- Three days' additional paid leave for volunteering in your community.
- Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.
We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.
Are you ready to unlock possibilities at Grundfos? Apply today!
To get to know us better, follow us on LinkedIn or visit grundfos.com
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Information at a Glance
Job detailsWorkplace: Hybrid (office and home-working)
Job Location: Brookshire, Texas, United States | Houston, Texas, United States | Katy, Texas, United States
Contract Type: Full-Time
Employment Type:
