Full Job Description
This role oversees data risk issues for the Data Governance group of Consumer & Small Business Banking (CSBB). It supports the end-to-end issue lifecycle, including intake, remediation planning, evidence preparation, control and evidence walkthroughs and closure in line with the Enterprise Issues Management Policy and Procedure. The role may own issues end-to-end or coordinate and quality-check remediation performed by other Business Data Stewards and process partners. The role partners with issue remediation teams, risk advisors, control owners, and technology partners to ensure issues are tracked, documented, and remediated with audit-defensible evidence. Although focused on issue management, the role may also execute data governance responsibilities including risk control execution and regulatory/audit support
Essential Duties and Responsibilities
• Track and manage data-related issues across CSBB, including intake, drafting, status reporting, extensions, and closure in systems of record.
• Draft, review, and maintain Remediation Plans (RPs),ensuring RP language reflects the work performed.
• Coordinate with process partners and Business Data Stewards on gathering remediation evidence, validating closure, and incorporating RP dates into issue templates.
• Coordinate and lead control and evidence walkthroughs with reviewers, including scheduling required participants and completing pre-walkthrough preparation.
• Partner with issue remediation teams to submit RP evidence for preliminary review and advance issues to remediation-in-progress and closure.
• Perform other data governance activities as needed.
Qualifications
Required Qualifications
• Experience in issue management, data governance, or a risk/control environment.
• Strong writing skills for remediation plans, narratives, and evidence documentation.
• Strong attention to detail and ability to manage multiple concurrent deliverables and deadlines.
• Strong communication and collaboration skills across business, risk, audit, and technology stakeholders.
Preferred Qualifications
• Bachelor's degree in business, finance, risk, data, analytics, or related field
• Experience with issue management and governance systems (e.g., Archer, Workfront) and the issue management lifecycle
• Experience preparing evidence packages and leading walkthroughs with risk and audit groups.
• Experience coordinating cross-functional remediation with control owners and stakeholders
• Knowledge of data governance concepts including data critical business processes, data quality, lineage, and critical data elements
• Experience supporting regulatory (e.g., FDIC/NCCOB/FRB) or audit-originated issues.
