Location Requirement: The Regional Director must reside within a reasonable commuting distance of the Greater Phoenix metropolitan area or be willing to relocate to the area if offered the position. The individual must be able to report to CPR sites and other locations throughout the region as needed. The nature of this role requires flexibility to respond to time-sensitive operational and clinical needs, including occasional situations outside of regular business hours or those requiring prompt on-site attendance.Position SummaryThe Crisis Regional Director (RD) provides clinical and operational leadership for an assigned geographic region within CPR's Crisis Department, overseeing services across multiple hospitals and/or hospital networks. This role is responsible for supporting high-quality crisis care, developing strong teams and hospital partnerships, and ensuring consistent and effective operations across the region.
This is a dynamic leadership opportunity for a behavioral health professional who thrives in a fast-paced, ever-changing environment and is energized by solving problems, supporting others, and finding practical solutions to complex or unexpected situations. Success in this role requires a calm, confident presence; the ability to manage competing priorities and make sound decisions under pressure; and the flexibility to adapt as needs and circumstances change.
The role offers the opportunity to move seamlessly between clinical and operational leadership-supporting a team member, responding to a clinical concern, strengthening a hospital partnership, addressing a staffing challenge, or collaborating with CPR leadership to improve processes and outcomes. The ideal candidate brings strong clinical judgment, emotional intelligence, accountability, creativity, and initiative, along with a willingness to be hands-on when needed. Because crisis services rarely follow a predictable path, the ability to remain focused, organized, and solution-oriented while navigating competing demands is essential.
Knowledge and Skills- Ability to assess and provide immediate crisis intervention services
- Determine client's appropriate level of care
- Correctly assess client's with mental health disorders, substance abuse, and/or suicidal/homicidal behavior
- Ability to work with all populations including children, developmentally disabled and those with serious mental illness
- Ability to work effectively both independently and collaboratively as required.
- Ability to lead others and build trust, respect, and rapport with patients, staff, colleagues, external contacts, and CPR management team members
- Ability to effectively problem-solve utilizing creativity, resourcefulness, timeliness, and technical knowledge related to analyzing and resolving medical/administrative problems.
- Ability to effectively manage own emotions and coping skills while confronting emotionally-charged situations and responses of others
- Ability to motivate staff and promote team building
- Understands and remains committed to maintaining the highest level of confidentiality.
- Excellent written and verbal communication skills
- Working knowledge of outpatient licensing, credentialing, and operations; e.g., legal/regulatory, administrative, policy(s), protocol(s), and other clinical matters.
- Demonstrates flexibility with job duties and assignments
Primary Duties and ResponsibilitiesAdministrative Duties:
- Complete annual reviews for all direct reports
- Communicate with CPR Medical Director, Chief Clinical Officer and QM/UM Director about clinical or district issues
- Coordinate with CPR Medical director on a consistent basis
- Provide a high level of intervention to help facilitate correct placement of clients
- Coordinate with the hospitals regarding any issues
- Attend district hospital meetings and provide high level of customer service
- Problem solve any staffing issues, technical issues, response time issues at hospitals
- Provide regular feedback to team members regarding performance, information, updates
- Complete chart quality reviews as needed
- Complete monthly & quarterly supervision meetings, region meetings and department meetings
- Complete recruitment, interview and hiring activities
- Complete clinical training for existing and new hire staff
- Complete disciplinary action process as needed
- Maintain current knowledge of best clinical practices
- Provide direct supervision and support to District Clinical Managers
- Reliable and predictable attendance is an essential job function.
- Other duties as assigned
Clinical Duties:
- Complete a thorough crisis assessment and make recommendations for appropriate level of care
- Document in appropriate electronic medical records
- Clinicians will respond in a timely manner to requests from physicians, nurses, nurse case managers, or other hospital staff
- Coordinate and/or facilitate placement services with the CPR Care Team
- Provide excellent customer service follow up care to clients and providers
- Counselors must have the ability to travel to the location where the client is experiencing the crisis situation
- A timely on-site response is required with an average response time within the acceptable limits of the company-wide average response time range
- Attend regularly scheduled staff meetings
- Other duties as assigned
Qualifications and Education Requirements- Current, unrestricted license issued by the Arizona Board of Behavioral Health Examiners: LCSW (Licensed Clinical Social Worker), LPC (Licensed Professional Counselor), Ph.D (Doctor of Philosophy), Psy.D (Doctor of Psychology)
- Documented post-master's experience for four (4) years, including experience within the past 24 months providing counseling services, or an equivalent of experience, skills and education. At least one year of crisis experience in the last two (2) years is preferred.
- Minimum of 3-5 years of progressive leadership experience in a behavioral health or healthcare setting, including direct supervision of clinical and operational teams.
Other Requirements (If applicable)- Must comply with training and supervision requirements during first 90 days of employment, and throughout employment
- Provide evidence of professional liability insurance coverage in the amount acceptable, minimum $1/$3 million
- All licensed, certified or registered staff will be monitored regarding restrictions, Medicare/Medicaid sanctions, criminal violations, subsequent malpractice actions and any settlement made on behalf of practitioner
- A valid driver's license and comprehensive auto insurance must be maintained at all times
- All CPR clinical staff is required to apply for, and/or present and maintain, within 7 days of hire, a Class One Fingerprint Clearance card
- Valid driver's license and auto insurance must be maintained at all times. Must maintain current CPR/First Aid card and bi-annual TB test
All expirables to be renewed and submitted 30 days prior to expiration date.
