Crisis Provider - Lead

Salary: $69,950.40 - $97,926.40 Annually
Location : 2000 Domanik Dr, Racine, WI 53404, WI
Job Type: FULL TIME
Job Number: 2026-118
Department: Human Services
Division: Health Services
Opening Date: 10/26/2026
Closing Date: 11/8/2026 11:59 PM Central
Division: Health Services

Job Summary
Crisis Workers serve as the first point of contact for individuals who are experiencing an emotional crisis or who are seeking support, information, and linkages to mental health, SUD, and community resources. Crisis Workers will provide face to face, telephone, and mobile crisis intervention, crisis counseling, assessment, and referrals to community resources. They identify consumers' needs and connect them to appropriate community and BHS services, including emergency walk-in services, CREW, case management, CCS, CSP, the outpatient clinic, etc. Contact with individuals may be in person or by telephone in the community or in an office setting. The Lead Crisis Worker will act as a guide to answer questions, organize workflow, and report on the team's overall functioning.

Key Responsibilities

1. Provide telephone, mobile, walk-in crisis intervention services to children, adolescents, adults, and families in the office and community.

1. Interview clients and families in the community, at the individual's residence, hospital, jail, school, or in the office to identify demographic, mental health, and substance use concerns in order to develop Assessment Response plans to identify consumer's needs, appropriate level of care, and services that will assist in resolving their presenting problem.

1. Gather data from consumer interview, past records, etc. to gain understanding and verification of previous disorders and treatment episodes.

1. Answer the 24-hour crisis hotline during work hours. Provide callers with support, information, and linkages to services.

1. Provide supportive listening; crisis intervention services; linkages to services; and create safety plans as needed.

1. Develop crisis plans utilizing the strengths of the individual/family and available community resources to resolve the immediate crisis

1. Develop and maintain knowledge of all BHS and community resources to ensure effective linkage to needed services.

1. Facilitate follow-up interventions with the individual/family in person and by phone.

1. Provide oral and written communication that is appropriate to the task and in accordance with agency, DHS 34 and Medicaid standards

1. Represent the Human Services Department for approval of WI Stats., Ch. 51 emergency detentions (as needed)

1. Coordinate with the Crisis Supervisor to assign follow up duties within the unit.

1. Make intervention and assessment decisions using the "Best Practice" philosophy

1. Work collaboratively with law enforcement, families, other county departments, schools, acute care services providers, and other community resources to coordinate appropriate crisis resolution and referral.?

1. Communicate pertinent information on a timely basis and participate in clinical supervision case reviews, staffing's, and/or case planning meetings.

1. Complete all necessary health care/medical and financial record documentation required to maintain complete medical and financial billing records.

1. Complete and coordinate appropriate and timely medical record documentation, which may include assessments, follow-up contacts, crisis plans, administrative, demographic, insurance, and financial information.

1. Provide short term solution focused crisis counseling when indicated. (Only appropriately credentialed staff)

1. Float to other Crisis units as needed and perform the duties of that unit.

1. Perform other duties as assigned, including responding to an emergency event.

Supervision Received
Receives supervision from the Crisis Supervisor.
Qualifications

• Master's degree from an accredited college or university in social work, counseling, or related degree required.
• Ability to obtain a certified advance practice social worker or licensed professional counselor - in training license preferred.
• Four years of mental health or crisis services experience.
• Experience working with youth with mental health issues preferred.
• Valid Wisconsin driver's license and automobile insurance are required.
• Prompt and regular attendance.

Knowledge Skills & Abilities

• Knowledge of Chapters 34, 51, 54, 55 and Mental Health.?
• Ability to respond to crises and to make appropriate assessments to a resolution.?
• Knowledge of community resources.?
• Ability to interact professionally with the public and consumers who may be challenging and potentially hostile.?
• Ability to provide outstanding customer service to consumers during every interaction.
• Exemplify the Racine County Human Services values of responsiveness, connection, dedication, kindness, and boldness.
• Ability to think critically and problem-solve while completing assessments and developing safety plans with consumers.?
• Ability to work well with treatment team and community members.?
• Ability to communicate orally and in writing.?
• Ability to effectively manage your time, prioritize duties, and meet deadlines.?
• Proficient use of computers and technology.??
• Ability to lift 20 pounds and walk up and down stairs

This description has been prepared to assist in properly evaluating various classes of responsibilities, skills, working conditions, etc., present in the classification. It is intended to indicate the kinds of tasks and characteristic levels of work difficulty that will be required of positions that will be given this title. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty