Position Description
Job Title: Crisis Program Supervisor
Reports to: Director of Crisis Services
Classification: Regular, Full-Time, FLSA Exempt
Pay Range: $103,000.00 - $110,000.00 DOE
Location: San Leandro, CA 94578
Office Hours: Hybrid, must be able to report within 60 minutes if needed
Schedule: Sunday to Wednesday or Wednesday to Saturday 7:00 am-19:00 pm
Position Summary
Working collaboratively with Clinicians, EMT's and Peer Support Specialists from Bonita House's Community Assessment Transport Team (CATT), the Program Supervisor will answer consultation phone calls from Registered Clinicians on the scene of crisis in the field. The Program Supervisor will rely upon their own crisis experience in addition to their knowledge of local and county resources to provide guidance in achieving the best possible outcome for the client. Further, the Program Supervisor will identify circumstances where on scene supervision may be beneficial and take appropriate action. The Program Supervisor may also be trained to dispatch Crisis Response Teams in response to calls for service as appropriate.
This Program Supervisor will be required to work the shift if scheduled staff call out as 24/7 coverage is required per the contract. Supervises the clinicians on duty for their shifts.
The Program Supervisor is required to maintain clinical competency in evidence-based practices, crisis management interventions, motivational interviewing, Cognitive Behavioral Therapy, trauma informed care, Solutions Focused Therapy, culturally specific mental health needs, and provide linkage to community resources. The Licensed Clinician's crisis experience and clinical guidance aims to reduce repeat psychiatric emergency services and emergency department presentations.
Primary Responsibilities
- Responds to consultation phone calls on first ring from Clinicians in the field to provide clinical guidance and oversight to facilitate effective assessments and disposition discussions.
- Responsible in collaboration with Clinical Director for ensuring that crisis teams are adequately staffed, including arranging on-call coverage with adequate lead time. It is a billing requirement that services operate 24/7 without gaps in coverage.
- Complete review and sign off on all unlicensed clinical documentation of crisis evaluations, and follow up notes.
- Supports onboarding and training of newly hired clinicians, including teaching courses in crisis academy and shadowing clinicians in the field.
- Is required to work the shift if scheduled staff call out as 24/7 coverage is required for the contract.
- Participate in staff performance reviews.
- If needed, provide coaching or progressive discipline in collaboration with the Director and HR when appropriate.
- Complete and engage in the BHI QA process such as CQRT monthly chart review.
- Attends staff meeting to stay abreast of current team members and needs within the program.
- Identifies need for escalation for on scene supervision and support and responds to scene if needed.
- Assists in determining the best available resources to support the client's needs.
- Completes in-house and/or 988 Crisis Support Services training to answer direct dispatch calls for service which may happen outside of shift hours.
- Directs crisis management and crisis intervention when appropriate.
- Will assess for the need of new protocols and procedures and assist in creation of needed systems to support the success of the program.
- Assists with program data tracking and record keeping, ensuring all consumers are provided with after-care follow up.
- Completion of consultation log and morning report for accurate transfer of information and timely completion of documentation as applicable.
- Lead the evening staff meeting twice a month or as needed.
- Hold weekly drop-in case consultation group.
- Complete administrative projects as needed or other projects as specified by the Director of Crisis Services.
- Attend two weeks of on-boarding training during day time hours and all required online trainings within first 30 days.
- Completion of CPR/BLS training within first 90 days.
- Comply with all legal and ethical mandates including Child and Elder Abuse Reporting, HIPAA, PHI and PII.
- Able to meet the Immigration Reform Act of 1986 requirements.
- Willingly show interest to learn and understand different perspectives, as well as show self-awareness around race, gender, class, sexual orientation, lived experience and other important attributes.
Qualifications and Requirements
- Masters Degree from an accredited college with a major in Clinical Psychology or a related field
- Valid License (LCSW, LMFT, LPCC) with the California Board of Behavioral Sciences or Board of Psychology
- Experienced in rapid screening and assessment, DSM-5 diagnosis and works effectively in stressful situations
- At least two (2) years of Crisis Response field experience as a registered or licensed clinician
- Experience and familiarity with providing services in public health, community mental health, crisis services, or other setting serving people who are unhoused
- Experience in Electronic Health Record Systems (eg. Welligent, Clinicians Gateway, Reddinet, Epic)
- Must have California Driver's License and a driving record acceptable by the Agency's insurance company
- Must be able to report onsite within 60 minutes of notification
Work environment/Physical demands:
The work environment and physical demands described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions, in accordance with applicable laws.
Physical Activity:
The position requires periods of sitting, standing, and walking throughout the workday. Employees may be required to move between offices, program spaces, and meeting areas, including navigating stairs.
Lifting & Carrying:
Must be able to lift, carry, or move items up to 15 pounds on an occasional basis.
Manual Dexterity & Communication:
Requires the ability to operate a computer, keyboard, and other office equipment; to talk and hear in person and by telephone; and to read printed and digital materials.
Work Environment:
Work is typically performed in an office or community-based setting with standard lighting, temperature, and noise levels. Some positions may require travel between locations as part of regular duties.
Travel required:
This position requires regular travel to multiple agency and partner locations within the Bay Area. Employees must have reliable transportation and the ability to reach designated sites within reasonable travel times.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
