Qualifications

• 5+ years of Business Analyst experience with CRD CRIMS
• Experience in people management, strategic planning, risk management, and change management
• Strong collaborative skills for building effective relationships inside and outside the organization
• Analytical thinker with a results-oriented approach and ability to solve complex problems
• Proven track record in leading business programs and planning initiatives
• Excellent interpersonal and communication skills, including ability to build rapport and negotiate effectively
• Strong team management and leadership experience

Responsibilities

• Assess and evaluate client requirements against project scope, managing project plans and schedules
• Act as a client-facing program analyst on complex implementation projects to ensure smooth transitions
• Lead the direction and execution of large, strategic client implementations aligned with company goals
• Define implementation scoping documentation and facilitate project scope, goals, and deliverables
• Document custom client requirements and collaborate with cross-functional teams for solution deployment
• Coordinate with project managers to ensure timely delivery of both standard and custom project objectives
• Monitor project progress, report to stakeholders, and implement changes as necessary for project success
• Manage client expectations and ensure high levels of customer satisfaction through effective communication and follow-up

Benefits

• Opportunity to work on large and strategic client implementations
• Collaboration with cross-functional teams including product management and technology
• Exposure to project management in a client-facing role
• Development of leadership and management skills within a supportive environment
• Flexible work environment adapting to changing role requirements