Credit and Collections Manager (Annapolis, MD)

Credit & Collections Manager

Department:

Credit

Reports To:

Director of Financial Operations

Location:

Annapolis, MD (Headquarters)

FLSA Status:

Exempt (Not Eligible for Overtime) - This position is classified as Exempt under the Fair Labor Standards Act, meaning the incumbent is not eligible for overtime compensation based on the executive or administrative nature of the role.

Schedule:

Full-time, 40 hours per week; schedule as assigned

Supervisory Responsibility:

This position carries supervisory responsibility for all personnel within the Credit Department, including training, development, performance evaluation, and day-to-day direction of credit staff.

Compensation Grade:

TBD - Pending Compensation Grade Structure

Position Summary

The Credit Manager is responsible for evaluating the creditworthiness and credit needs of both prospective and existing customers with the objective of minimizing total outstanding accounts receivable and bad debt exposure across the organization. This position oversees all credit operations, including the establishment and management of customer credit accounts, the administration of credit holds, and the timely collection of outstanding balances. The Credit Manager works in close collaboration with the Sales, Customer Service, and Finance departments to align credit practices with broader organizational goals.

Essential Duties & Responsibilities

The following duties are considered essential functions of this position. Other duties may be assigned.

• Maintains Days Sales Outstanding (DSO) and accounts receivable performance metrics, monitors accounts within established terms, minimizes 30+ day balances, and directs collection of finance charges to reduce bad debt exposure.
• Manages all credit customer accounts across the organization, conducting regular reviews of payment history, account status, and creditworthiness in accordance with company credit policies.
• Evaluates and processes credit applications, including credit reports, references, financial information, and verification of submitted information; issues formal credit approvals or denials.
• Establishes customer credit limits and payment terms and enforces service holds, COD requirements, or account closures when customers become overextended or fail to meet credit standards.
• Monitors customer financial condition, credit exposure, and payment trends and proactively recommends changes to credit limits, terms, or account status based on risk.
• Partners with Sales and Operations on large or high-risk projects, monitoring project exposure, contract values, outstanding invoices, retainage, and payment status throughout the project lifecycle.
• Prepares monthly accounts receivable aging reports and communicates credit holds and high-risk accounts to Finance, Sales, and Customer Service.
• Develops and oversees the company's collection strategy, establishes collection priorities and escalation procedures, monitors customer payment commitments, and holds the Credit Department accountable for weekly and monthly collection goals.
• Partners with Sales, Operations, and Billing to identify and resolve project-related billing and payment issues, including disputes, change orders, retainage, and missing documentation.
• Coordinates with legal counsel on delinquent or disputed accounts, prepares supporting documentation, and represents the company in collection proceedings as required.
• Oversees the company's lien and construction remedy process, including monitoring lien eligibility, ensuring required notices and documentation are completed timely, and coordinating with Sales, Operations, Billing, and legal counsel on liens, bond claims, and other applicable collection remedies.
• Resolves credit discrepancies and customer account disputes, ensuring accurate balances and timely resolution.
• Trains, develops, and motivates Credit Department employees, conducts performance evaluations, and fosters a high-performing departmental culture.
• Reduces the company's financial exposure through proactive credit risk management, effective collection strategies, and consistent enforcement of credit policies.
• Represents the company with the National Association of Credit Management (NACM) and serves as a professional representative of the company within the credit and construction industry as needed

Required Qualifications

• Minimum of five years of progressive experience in credit management.
• Demonstrated prior supervisory or management experience overseeing departmental staff.
• Strong written and verbal communication skills with the ability to produce formal correspondence and reports.
• Proficiency in Microsoft Office Suite with advanced working knowledge of Microsoft Excel.
• Working knowledge of collection processes and civil court procedures related to commercial credit.
• Excellent interpersonal skills with the ability to build and maintain productive working relationships across departments and with external stakeholders.
• Demonstrated ability to handle sensitive and confidential information with a high level of discretion and integrity.
• Excellent organizational skills with the ability to manage multiple priorities simultaneously.
• Demonstrated ability to identify, analyze, and resolve problems in a timely and effective manner.
• Strong mathematical aptitude and analytical skills with the ability to gather, interpret, and act upon financial data.

Preferred Qualifications

• Credit Business Associate (CBA) certification issued by the National Association of Credit Managers.
• Additional National Association of Credit Management (NACM) professional certifications.
• Background or experience in the concrete, sand and gravel, construction, mining operations, or related heavy materials industry.

Education

A Bachelor's degree in Finance, Accounting, Business Administration, or a related field required, or an equivalent combination of education and experience sufficient to perform the essential functions of the position.

Work Environment

Condition

•

Indoor Office Environment
Work is performed entirely indoors in a standard office setting.

•

Temperature
Typical climate-controlled office environment.

•

Lighting
Standard artificial and natural office lighting.

Noise Level

Level

•

Low

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made.

Physical Demand

Requirement / Frequency

•

Sitting

Approximately 7 hours per day.

•

Walking or Standing

Approximately 1 hour per day.

•

Lifting

Up to 30 lbs. on an occasional basis.

Travel

Travel is not explicitly required for this position but expected on a quarterly basis; occasional local or regional travel may be necessary for customer-related activities, court appearances, or industry association meetings, estimated at less than 10% of work time.

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as business needs change. | Chaney Enterprises Human Resources

Employee Acknowledgment

I have read and understand the responsibilities, qualifications, and expectations outlined in this job description. I acknowledge that this does not constitute a contract of employment and that job duties may be modified at any time at the discretion of management.

Employee Signature

Date

Printed Name