OverviewYou live in both worlds: the budget and the brainstorm. You can run a workback schedule, keep a project on track, and still get into the weeds of the creative when it counts. You protect the team's space to make great work and bring the client's perspective into the room. You're comfortable speaking directly to clients about both dollars and ideas. You know when to push back and can have the honest conversations needed to keep a project moving. You understand the work well enough to speak about it with confidence, bring good energy and a proactive mindset, and know how to navigate ambiguity without losing sight of the goal.
Duties + Responsibilities- Own project scope, deliverables, timelines, and milestones
- Build and maintain project schedules
- Manage project budgets, burn, forecasting, and profitability
- Develop and maintain project resource plans
- Coordinate with external vendors, freelancers, and other third-party resources as needed to support project delivery.
- Partner with creative leadership to ensure creative teams have the information, resources, timelines, and support they need to work efficiently and effectively.
- Own the intake of client briefs, understand incoming feedback and expectations, and ensure deliveries reflect all client direction
- Manage day-to-day client communication and expectations
- Run project meetings and maintain clear action items/next steps
- Track approvals, feedback, and dependencies
- Proactively identify risks, scope changes, resourcing needs, and potential budget/timeline issues early
- Escalate issues appropriately and develop solutions
- Maintain project documentation and systems of record
- Ensure projects are delivered on time, on budget, and to the expected quality
- Identify opportunities for additional work or deeper client relationships and surface them to Accounts
What It Takes- 3-7 years experience building and managing strong client relationships in project manager, project coordinator, or client services roles
- The desire to provide enthusiastic, friendly client experiences that go above and beyond nuts and bolts conversations
- The ability to set and negotiate expectations, anticipate internal team needs, and set creatives up for success (creative services knowledge is a plus!)
- Experience managing multiple concurrent tasks/projects across timelines, scopes, and budgets
- Excellent and timely communication skills, including the ability to compile, document, and communicate project requirements, resource plans, and calendar conflicts
- A highly organized nature and ability to adapt to agency-wide organizational systems
- A willingness to support the accounts and creative teams during off hours, when seasonal agency needs may necessitate an "all hands on deck" approach
- Proven experience managing teams of 10+ people and projects with six-figure budgets.
Pay and PerksPay: $85,000 - $115,000 per year
You'll get the things you need, plus the balance you want:
- Hybrid: no mandate + flexible schedules
- Health, Dental, Vision, and FSA
- 401K and pre-tax commuter benefits
- Unlimited PTO
- Long-term disability and life insurance
- 4 weeks Modicum Paid Family Leave + NY State Leave
- Home office setup stipend
- Free Calm membership
- Computer buyback program
- Perks at Work discount program
Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other underrepresented groups tend to only apply when they check every box. So, if you think you have what it takes but don't necessarily meet every single point listed, please apply; you could be exactly who we are looking for!
