3+ years of client-facing experience in creative production or project management
Exceptional written and verbal communication skills
Proven track record in managing end-to-end campaign execution
Ability to grow business strategically through new processes and initiatives
Curious, coachable, and driven to learn
Strong organizational skills for a fast-paced environment
Excellent collaboration and planning abilities
Responsibilities
Act as the main contact for a portfolio of creative service clients, addressing queries and concerns
Project manage the creative design and deployment of digital campaigns
Scope creative production projects and secure necessary resources
Collaborate with internal teams to align activities with customer strategies
Provide consultative best practices based on in-depth knowledge of the Celtra platform
Conduct regular client check-ins to ensure satisfaction and identify growth opportunities
Monitor client performance and recommend improvements to drive usage and revenue
Benefits
Opportunity to work with influential brands and digital publishers
Develop a unique skill set in creative services
Fast-paced and dynamic work environment
Collaborative team culture
In-office expectations of 3 days a week
Full Job Description
Celtra is hiring for a Creative Production Manager in New York City to support a customer base that relies heavily upon our Creative Services. This role will work closely with Customer Success supporting specific aspects of our clients' success across creative production, creative reviews, and campaign deployment that occurs on and off our platform.
This is an exciting opportunity to develop a unique customer skillset while empowering some of the world's influential brands, digital publishers and platforms to scale their ability to drive marketing and revenue efficiently and effectively through their digital media investments and properties.
You will need to demonstrate empathy and an understanding for our customers while working consultatively to build relationships that deliver value on both sides. Someone who is able to learn quickly in a creative environment and is excited to immerse themself in a fast-paced environment will excel in this role.
Responsibilities
Acting as a point of contact for a portfolio of creative service oriented clients, based on their product and services, addressing any queries and concerns.
Project managing the creative design of ad products and successful deployment of digital creative for campaign execution
Scope creative production oriented projects and secure resources to ensure effective execution
Partner with the internal Celtra team members (Customer Success, Sales, Product, Solutions) to align your activities with the customer's business case and strategy
Possess an in-depth understanding of the Celtra platform to provide consultative best practices for creative production
Developing and maintaining a deep understanding of the creative services Celtra offers
Conducting check-ins with clients to ensure their needs are being met and to identify opportunities for growth
Account revenue and billing reconciliation for customers who have purchased our services offerings
Maintain high levels of response and resolution to customer requests
Monitoring and reporting on the client's performance while interacting with Celtra's products and services, and recommending improvements or upgrades as a means to drive usage and grow revenue
Requirements
3+ years of client-facing creative production or project management experience in a creative agency or creative software organization
Exceptional project management and communication skills, both written and verbal - a creative thinker and solution seeker
Proven track record of working in a customer-facing role and managing end-to-end campaign execution for creative production to campaign execution - bonus if you have experience working across global time zones
Relevant degree preferred but not required if adequate experience
Ability to grow business in a strategic manner i.e. creating new process and initiatives
Be curious and coachable, driven to learn and grow
Do-er, proactive, independent thinker, a strong contributor
Excellent organization skills, you must be comfortable working in a fast-moving environment and dealing with rapidly changing requirements
Strong collaboration, planning, and project management skills with a proven ability to impact and influence a dispersed team
