3-5 years of product management experience, preferably with internal tools or B2B platforms.
Experience in gathering and synthesizing feedback from operational stakeholders.
Strong understanding of software development and ability to write actionable requirements.
Comfortable using data for decision-making, including KPI tracking.
Exposure to AI/automation-driven workflow tools is a plus.
Proven ability to support products from idea through launch in a fast-paced environment.
Bachelor's degree in a related field or equivalent practical experience.
Responsibilities
Develop a deep understanding of coworker workflows through research and observation, translating insights into a prioritized backlog.
Maintain and evolve a product roadmap in collaboration with various leadership teams, translating feedback into clear requirements.
Partner with cross-functional teams to scope solutions and support feature delivery from concept to launch.
Support compliance commitments alongside new feature development.
Track and report on KPIs across the coworker journey, monitoring progress against targets.
Maintain relationships with stakeholders, gathering feedback and surfacing issues to leadership.
Help prioritize competing requests, balancing speed, feasibility, and stakeholder needs.
Benefits
Full health benefits including Medical, Dental, and Vision.
401(k) match program (5%/4%).
Discretionary time off (DTO).
Health savings account (HSA) with company contribution.
College tuition reimbursement for STEM degrees.
Unlimited access to LinkedIn Learning.
On-site gym and shower facilities.
Free car charging stations.
Full Job Description
Job Description:
Coworker Experience - Product Manager
ABOUT THE POSITION
The Product Manager, Coworker Experience will lead the product strategy and execution to support customers through the tools, processes, and challenges our Central Operations and field staff rely on every day. This role owns the systems that equip coworkers to serve customers confidently at origination and throughout the life of a lease, and plays a direct role in improving retention, reducing delinquency, and modernizing how frontline and back office teams operate. We're looking for someone who can build and maintain an active roadmap with a new engineering team, build trust with operations and field leadership quickly, and own outcomes from day one.
KEY RESPONSIBILITIES
Develop a deep understanding of Central Operations and Staffed Store coworker workflows through research, feedback, and day-to-day observation, and translate insights into a prioritized backlog.
Maintain and evolve a roadmap in partnership with business, marketing, product, and operations leadership. Translate field and Central Operations feedback into strategy, clear requirements, user stories, and acceptance criteria for engineering.
Partner with Engineering, Design, Data, and Central Operations to scope solutions, resolve open questions, and support delivery of features from idea through launch.
Support delivery of platform and compliance commitments (e.g., access provisioning, legacy system integrations) alongside new feature work.
Track KPIs across the coworker journey (collection rates, resolution rates, charge-off rate, coworker-assisted GMV, and CSAT) and report on progress against them.
Maintain day-to-day relationships with Central Operations and Staffed Store stakeholders, gathering feedback and surfacing issues to leadership.
Help prioritize competing requests, balancing speed to market, technical feasibility, and stakeholder needs.
Communicate progress and blockers clearly to cross-functional partners.
SKILLS & COMPETENCIES
3-5 years of product management experience, ideally with exposure to internal tools, workforce enablement, or B2B/operational platforms.
Experience gathering and synthesizing feedback from operational or field stakeholders into actionable requirements.
A solid understanding of software development and the ability to write clear, actionable requirements for engineering.
Comfort using data to guide decisions, including KPI tracking and basic process or funnel analysis.
Exposure to AI/automation-driven workflow tools is a plus, but not required.
Proven experience supporting products from idea through launch and iteration in a fast-paced environment. A proactive, organized working style with the ability to adapt in ambiguous situations.
A Bachelor's degree in a related field or equivalent practical experience
COMPENSATION/BENEFITS
Competitive compensation
Full health benefits-Medical/Dental/Vision
401(k) match, (5%/4%)
DTO (discretionary time off)
Health savings account (HSA) with company contribution
College tuition reimbursement program (STEM degrees)
Unlimited use of LinkedIn Learning
On-site gym and showers
Free car charging
SPONSORSHIP
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
