Court Supervisor II (202) - United Family Court Division

Salary: $0.00 Biweekly
Location : 400 McAllister Street, Room 205, San Francisco, CA
Job Type: Full-Time Permanent
Job Number:
Department: Unified Family Court Division
Opening Date: 10/09/2026
Closing Date: 10/19/2026 12:00 PM Pacific

Description
COURT SUPERVISOR II

(Class Code 202C)

Eligible San Francisco Superior Court Employees Only
The Court Supervisor II will supervise, coordinate, review, and evaluate the work of an assigned unit of employees performing a variety of complex court support work; develop work methods and procedures; recommend procedural changes; provide excellent customer service; and perform other job-related duties as required. Most positions in these classifications are assigned Monday through Friday, normal working hours. Once appointed, the incumbent can be re-assigned or transferred to any position in the Court classified as Court Supervisor II if the needs of the Court necessitate such a change.
This selection process is being conducted in accordance with San Francisco Superior Court Personnel Rule 4. An eligibility list will not be established.
FINAL FILING DATE: 12:00 PM, October 26, 2026

COMPENSATION: $4,139.30 to $5,031.46 biweekly ($107,622 to $130,818 annually)
The Court offers a generous flexible benefits program which includes a variety of health, dental, life insurance plans, and other benefit options; a contributory retirement plan; paid vacation, sick leave, floating holidays and holiday pay; and a deferred compensation savings program.

Examples of Duties

1. Independently completes assigned tasks, demonstrating thorough knowledge of procedures and sound judgment.

1. Plans, organizes, coordinates, supervises, and evaluates the work of a court support unit.

1. Maintains a positive and productive work environment. Identifies and removes barriers affecting staff morale.

1. Plans and implements staff training.

1. Conducts regular performance evaluations for assigned staff.

1. Assigns and adjusts daily workloads and schedules to ensure adequate coverage and timely completion of tasks, including managing absences, vacation requests, and emergent staffing needs.

1. Monitors and approves employee timekeeping records; enforces attendance policies; ensures staff adhere to work schedules.

1. Identifies performance issues and meets with individual employees to directly discuss the performance issues. When necessary, initiates disciplinary action (e.g., prepares disciplinary reports and corrective action memos).

1. Assists with the selection of new employees.

1. Responds to employee grievances and complaints.

1. Updates and maintains office procedural and training manuals.

1. Assists with the development and implementation of organizational goals, objectives, new work procedures, and policies for the Court.

1. Monitors the effectiveness and results of unit operations.

1. Assists with the preparation of a wide variety of reports, plans, and proposals.

1. Provides excellent customer service to court customers. Provides clear and concise explanations of complex procedures. Effectively addresses customer issues and complaints.

1. Performs other job-related duties as required.

Typical Working Conditions: Work is performed in an office and courtroom environment; continuous contact with judicial officers, litigants, attorneys, executive managers, other staff and the general public.

Physical Requirements: Sit for extended periods; frequently stand and walk; normal manual dexterity and eye-hand coordination; lift and move objects weighing up to 25 lbs.; corrected hearing and vision to normal range; verbal communication; use of office equipment, including computer, telephone, calculator, copiers, and FAX.

Qualifications
Any combination of training and experience which would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

Five or more years of increasingly responsible experience performing a variety of administrative and/or clerical functions in a legal or court environment. Preferably, one of those five years should include scheduling, organizing, and directing the work of other employees, and/or be in a recognized leadership role.
DESIRABLE QUALIFICATIONS

Prior supervisory experience is strongly preferred.

Knowledge of:

• Principles of supervision, training, and employee evaluation.
• Team concepts within a continuous improvement environment.
• Customer service and public relations techniques.
• Program planning, implementation, and evaluation.
• Legal terminology and legal procedures and documents used in the California court system.

Ability to:

• Supervise, direct, motivate, and evaluate the work of assigned staff.
• Establish and maintain cooperative working relationships.
• Multi-task in challenging situations in a stressful environment.
• Handle adverse, critical, and challenging situations in a stressful environment.
• Analyze and process information relevant to a problem and when determining alternatives, and make recommendations using sound judgment and decision-making skills.
• Use initiative and independent judgment.
• Plan, organize, administer, and coordinate the support functions and work standards for an assigned court support unit.
• Perform a wide variety of complex and specialized administrative and support work.
• Effectively communicate both verbally and in writing.
• Clearly interpret, explain, and apply a variety of procedures, codes, statutes, policies, rules, instructions, and regulations related to court/jury office functions and courtroom proceedings.
• Effectively use the Court's computer systems and software.

Supplemental Information
HOW TO APPLY

Selection is only open to current employees of the San Francisco Superior Court who (1) are under a permanent appointment with the Court, or (2) previously held a permanent appointment and accepted a temporary appointment without a break in service. Individuals who are not current employees of the Court, or current temporary Court employees who did not previously hold a permanent appointment with the Court without a break in service may not apply.

Interested individuals must apply online and include a valid email address where the applicant can receive future correspondence regarding the position. Applicants must submit ALL the following items:
• Superior Court of California, County of San Francisco, online employment application (fully completed). The link to the online application is available on the Court's website at .
• Resume.
• One-page cover letter explaining why the applicant is interested in and qualified to perform the duties of the position (should briefly describe the experience and education applicable to the position).

The online application, resume, and cover letter are very important to the selection process. It is recommended that applicants review the information in this announcement and on the application very carefully. Once the application has been submitted, it cannot be corrected, changed or resubmitted. All applications must be submitted by the final filing date and time indicated in this announcement.

Applicants will be required to respond to the 5 items listed below when completing the online application:

1. Rank the following leadership areas/definitions listed below from one (1-most important) to ten (10-least important) based on what you believe are the skills that are most critical to be an effective court leader. Explain why you chose your #1 as your most important.

Conflict Management - Enables an environment where the perceptions of conflict as unacceptable, irritating, and/or inconvenient are transformed to ones where accountability and conflict are seen as productive ways to remain innovative, visionary, and mission driven. Acts to build personal ability and others' abilities in resolving conflict positively and effectively.

Customer Service - Balances the interests of a variety of clients; readily readjusts priorities to respond to pressing and changing client demands. Anticipates and meets the need of clients; achieves quality end-products; is committed to continuous improvement of services. Creates and sustains an organizational culture which encourages others to provide the quality of service essential to high performance. Enables others to acquire the tools and support they need to perform well.

Decisiveness - Exercises good judgment by making sound and well-informed decisions; uses tools to enhance decision-making skills; perceives the impact and implications of decisions on the organization; makes effective and timely decisions, even when data is limited or solutions produce unpleasant consequences; is proactive and achievement oriented.

Emotional Intelligence - Demonstrates, encourages, and coaches others to use self-awareness in their dealings with others; self-regulation in the expressing of their ideas and concerns; self-motivation to stay professional and productive especially when situations become difficult; empathy when dealing with others who are experiencing difficulty; and maintaining effective relationship and networks of people.

Integrity/Honesty - Instills mutual trust and confidence; creates a culture that fosters high standards of ethics; behaves in a fair, transparent, and ethical manner toward others; and demonstrates a sense of agency-wide responsibility and commitment to ethical public service.

Interpersonal Skills - Continually assesses situations and is personally aware of own behaviors and their impact on others. Considers and responds appropriately to the needs, feelings, and capabilities of different people in different situations; is tactful, compassionate and sensitive, and treats others with respect especially in difficult conversations. Maintains emotional control when confronted with challenging individuals and situations.

Motivating Others - Creates and sustains an organizational culture which encourages others to provide the quality of service essential to high performance. Enables others to acquire the tools and support they need to perform well. Influences others toward a spirit of service and meaningful contributions to mission accomplishment.

Planning & Project Management - Anticipates future needs based on trending and current events; determines outcomes and sets objectives; organizes work around operations staffing and service levels; establishes timetables; and develops control mechanisms to ensure implementation, accountability and timely tracking of progress. Ensures plans take into account other systems, stakeholder needs, and strategic directions.

Problem Solving - Identifies and analyzes problems; distinguishes between relevant and irrelevant information to make logical decisions; provides solutions to individual and organizational problems; and engages others in the process as required.

Team Building - Builds trust and credibility intended to inspire, motivate, and guide teams toward goal accomplishments. Consistently develops and sustains collaborative working relationships. Encourages and facilitates cooperation within the organization and with customer groups; fosters commitment, team spirit, pride, and trust. Develops leadership in others through engaging, coaching, mentoring, rewarding, and guiding employees.
2. You are a newly promoted supervisor. What are the first five actions you take within the first 30 days to build an effective team, and why?

3. Describe a specific instance where you faced an ethical dilemma at work. How did you handle the situation and why did you handle it the way you did?

4. It is Christmas week. You are on a project that your immediate supervisor expects you to have completed by the close of business today. A judge approaches you and requests that an urgent matter be resolved. You have 10 minutes, there are no managers available, the decision is yours - what do you do and why?

5. If you were promoted to Court Supervisor II, how would you go about monitoring the quality and quantity of work product produced by employees in your unit onsite and remote? Additionally, if an employee's work were below standard, how would you work to bring about improvement in that employee's work performance?
SELECTION PROCESS
Initial Screening:

Complete application packages received by the final filing date and time will be evaluated to determine if the applicants meet the minimum qualifications. The Court will further evaluate these documents and may interview only those applicants it deems may best meet the needs of the Court. Not all applicants will receive an interview.

Oral Interview:

If necessary, selected applicants may be interviewed to determine their relative knowledge, abilities, and skill levels in job-related areas. If interviews are scheduled, it is anticipated that they will be held in November 2026.

Qualified applicants with disabilities requiring reasonable accommodation to participate in the selection process should complete the relevant section on the employment application.
OTHER APPOINTMENT INFORMATION
Employment is subject to security clearance. Any false sta