Council Assistant

Salary: $90,902.00 Annually
Location : City Hall 5850 W. Glendale Ave., Glendale, AZ
Job Type: Full Time
Job Number:
Department: Mayor & Council Office
MUNIS- Org Description: Council Office Administration
Opening Date: 10/21/2026
Closing Date: 11/4/2026 11:59 PM Arizona
Hours per Week: 40

The Role:
Provides professional and administrative support for City Council members including research, analysis of data, problem and dispute resolution, preparation of newsletters, reports, and neighborhood communications, and program or project management.

Salary:

This position is:

• FLSA Exempt.
• A Grade 409 with with an annual salary of $90,902

Benefits:
The City of Glendale offers a generous benefits package with competitive rates that become effective the 1st of the month following 30 days of employment. You can review the or visit the for more information.Holiday, Vacation, and Sick Leave:
City of Glendale Regular status positions offer:

• 10.5 paid holidays per year, and full-time employees are also granted an additional 12 hours of holiday special leave per calendar year to celebrate their cultural or religious holidays
• Vacation leave accrues at:
  
  • 5.33 hours per pay period (138 hours/17.25* days per year)
  • Increases to 6.12 hours per pay period after 5 years
  • Then caps out at 7.6 hours per pay period after 10 years of service
• Sick leave accrues at 4.4 hours per pay period (114 hours/14.25 days* per year)

* Days per year estimates are based on an 8-hour work day
Retirement:This position participates in the Arizona State Retirement System (ASRS).

• Contribution is mandatory, and deducted every pay period
• The current contribution rate is 11.98%

This position will be open until filled; applicants will be reviewed as they are received.

Essential Functions

1. Investigates and answers sensitive phone calls, citizen inquiries, and complaints; provides information, resolves problems or refers calls to the appropriate person for action.
2. Analyzes, interprets and prepares oral and written reports on research findings.
3. Assists the City Council Members, provides general support and assistance on administrative matters.
4. Develops strategies with Council members on activities and issues; keeps Council advised of organizational and community issues.
5. Composes correspondence, newsletters and neighborhood communications on behalf of City Council members as required.
6. Serves as the Council representative to citizens including tracking issues and cases in the Request for Service System and reports trends to City Council members and the City Manager's Office.
7. Performs research on assigned problems or issues, analyzes findings and develops reports and recommendations.
8. Assists with planning, coordinating, and monitoring special programs or projects initiated by Council members.
9. Plans, manages and attends Council district neighborhood meetings and other official events with Council members.
10. Researches and writes speeches, speaking points and oversees preparations and distribution of all written materials including correspondence, newsletters.
11. Develops and prepares scripts for Council members Glendale Today shows.
12. Monitors Council District Discretionary Fund budgets, ensures proper documentation for expenditures.
13. Directs and coordinates the work of office support staff as required per project.
14. Researches and provides background information and materials for meetings, reports, speeches or correspondence.
15. Serves as council representative at City, district, or community functions as necessary.
16. Maintains records and statistics; prepares updates and reports for Intergovernmental Programs Manager.
17. Provides follows ups with departments on behalf of council members.
18. Performs other related duties as assigned.

Minimum Qualifications/Special Requirements/Success Factors
Bachelor's Degree in Public Administration, Political Science, Communications, Public Relations or a related field and two (2) years of work experience performing executive level customer service, constituent services, event planning, research, briefing materials, communications, social media, and general support functions on behalf of elected officials, military officers, board of directors or other high ranking executives in the public or private sector.
Any equivalent combination of education, training and experience that provides the required knowledge, skills and abilities is qualifying. One year of relevant experience may be substituted for each year of required education.

Knowledge of:

• City government operations, organizational structure, city officials and their functions
• The basic principles and practices of public administration
• Basic research and analysis techniques, methods, and procedures
• Ordinances, codes and policies governing city operations

Ability to:

• Communicate effectively, orally and in writing
• Identify and access resources for problem resolution
• Deal tactfully with citizens and resolve conflicts
• Establish and maintain effective working relationships with City officials, governmental agencies, City employees at all levels, and the general public
• Work independently and perform tasks involving numerous details
• Use discretion and judgment in dealing with confidential, politically sensitive and controversial issues
• Research and resolve citizen problems and complaints
• Attend occasional evening and weekend city, district or community events

Success Factor Classification Level - Foundational
To view the success factor definitions please click here. .

This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.
Benefit information is outlined here:
01

I understand that my work experience must be in the body of this application and that "see resume" is grounds for disqualification from further consideration. Furthermore, I verify that the information I have provided on this application is accurate, and that any answers I provide to the following questions are also reflected in the Work Experience section of my application. I understand that the responses I provide will be verified through the recruitment process and any misstatement of material facts will be grounds for disqualification from further consideration.

• Yes
• No

02

Please select the response that most accurately represents your education and work experience as it relates to your candidacy for Council Assistant with City of Glendale.

• Bachelor's Degree in Public Administration, Political Science, Communications, Public Relations or a related field and two (2) years of work experience performing executive level customer service, constituent services, event planning, research, briefing materials, communications, social media, and general support functions on behalf of elected officials, military officers, board of directors or other high ranking executives in the public or private sector.
• Three years of college coursework in Public Administration, Political Science, Communications, Public Relations or a related field and three (3) years of work experience performing executive level customer service, constituent services, event planning, research, briefing materials, communications, social media, and general support functions on behalf of elected officials, military officers, board of directors or other high ranking executives in the public or private sector.
• Two years of college coursework in Public Administration, Political Science, Communications, Public Relations or a related field and four (4) years of work experience performing executive level customer service, constituent services, event planning, research, briefing materials, communications, social media, and general support functions on behalf of elected officials, military officers, board of directors or other high ranking executives in the public or private sector.
• One year of college coursework in Public Administration, Political Science, Communications, Public Relations or a related field and five (5) years of work experience performing executive level customer service, constituent services, event planning, research, briefing materials, communications, social media, and general support functions on behalf of elected officials, military officers, board of directors or other high ranking executives in the public or private sector.
• Six (6) years of work experience performing executive level customer service, constituent services, event planning, research, briefing materials, communications, social media, and general support functions on behalf of elected officials, military officers, board of directors or other high ranking executives in the public or private sector.
• None of the above

03

How many years of experience do you have tracking a departmental or organizational budget/expenses?

• No experience
• Less than 1 year
• 1 to 2 years
• 2 to 5 years
• More than 5 years

04

How many years of experience do you have providing complaint resolution to constituents/customers?

• No experience
• Less than 1 year
• 1 to 2 years
• 2 to 5 years
• More than 5 years

05

How many years of experience do you have writing executive level correspondence, Press Releases and/or Newsletters?

• No experience
• Less than 1 year
• 1 to 2 years
• 2 to 5 years
• More than 5 years

06

How many years of experience do you have providing complex administrative support to Elected Officials and/or Senior Executives?

• No experience
• Less than 1 year
• 1 to 2 years
• 2 to 5 years
• More than 5 years

07

How many years of experience do you have in project management and/or public event planning?

• No experience
• Less than 1 year
• 1 to 2 years
• 2 to 5 years
• 5 to 10 years
• 10 or more years

Required Question