Corporate IT Manager

Corporate IT Manager
Location: Bozeman, MT, 59718
Job Description:

The Corporate IT Manager is primarily responsible for managing the Corporate IT functions, projects, and people who are responsible for handling escalated issues, installing, configuring, maintaining, and troubleshooting Windows-based physical or virtual devices and internal-facing appliances. The Corporate IT Manager position is fast paced and ever changing and requires regular management of changing priorities. The Corporate team within the IT Group is responsible for designing, constructing, and maintaining the foundational information technology systems employed by the company to continue business operations. This includes all aspects of the live hosting environment for our proprietary software as well as the desktop environments in use for each employee.

The IT Group is responsible for managing the configuration and day-to-day running of the infrastructure, monitoring live applications, identifying and resolving issues that arise in the production environment, providing technical support to end-users, and ensuring smooth operation of Zoot's systems. The goal of this group is to quickly address incidents and minimize downtime. The IT Group is the first point of contact for any problems users experience once deployed to production. This organization's groups perform tasks like configuration, deployment, monitoring, maintenance, incident response, system performance optimization, and user support.

Essential Job Functions:

• Oversee Corporate efforts and changes to ensure stability, performance, and reliability of Zoot's corporate environment (e.g., workstations, servers, networks, and cloud services). Provide directions to the team on troubleshooting efforts and ensure timely resolution of issues.
• Lead, mentor, and develop Corporate team members by setting expectations, providing guidance, and fostering professional growth aligned with Zoot's standards, frameworks, and best practices.
• Maintain a working understanding of Zoot's technical environment to guide decision-making, validate approaches, and ensure alignment with architectural standards, security practices, and business objectives.
• Identify and guide opportunities to improve and maintain the corporate environment ensuring alignment with business needs (e.g., system upgrades, automation, and process improvements).
• Define and monitor key performance indicators, review operational metrics, and drive continuous improvement initiatives to enhance service quality, reduce costs, and improve efficiency
• Partner with internal teams (e.g., software, network, security, service desk) and external vendors to ensure coordinated efforts, effective issue resolution, and successful project timelines.
• Act as an escalation point for issues, driving analysis and ensuring proper analysis, coordination, and resolution while engaging appropriate internal teams (e.g., Incident Management).
• Oversee and approve changes to the corporate environment in accordance with Zoot's Change Management and Release Management processes, ensuring appropriate in-advance communication, risk assessment, and minimal disruption to operations.
• Proactively assess risks, recommend improvements, and contribute to the overall technical direction of the IT environment.
• Support and guide disaster recovery planning and business continuity efforts to ensure system resilience and preparedness for potential disruptions.
• Provide guidance on Zoot's data backup strategies to ensure data protection. Including maintaining schedules and testing backups.
• Manage relationships with external vendors and service providers, including evaluating services, coordinating support, and ensuring value and expectations are met.
• Contribute to strategic IT planning, including evaluating new technologies, identifying modernization opportunities, and aligning infrastructure initiatives with Zoot's long-term goals. Working with the Director of IT and other IT Managers.
• Oversee IT Corporate projects and initiatives to ensure delivery is on time, within scope, and aligned with quality expectations, while guiding teams through prioritization and execution.
• Ensure IT Corporate maintains accurate documentation of systems, processes, and changes.
• Oversee procurement processes, including purchase orders for hardware and software, and contribute to budgeting and cost management efforts.
• Respond to requests to assist in problem resolution, including after-hours support needs. Provide leadership support, ensuring appropriate team response and communication.
• Track time on a basis that is required by accounting.
• Know and comply with Zoot's Policies and Procedures, Code of Business Conduct, and Employee Agreement.
• Promote, achieve, and maintain a service-oriented culture focused on delivering timely, high-quality support and solutions to internal and external customers.
• Other duties as assigned - it is understood that this list of major duties and responsibilities is not an all-inclusive list and that other duties and responsibilities, which may include helping others in the same or different departments, may be assigned by supervision.

Education, Training, and Experience Requirements:

• Bachelor's Degree - Computer Science, Business, Information Technology, or other related fields preferred.
• 3+ years of IT experience in related fields.

Or, an equal combination of education and experience.

Background Check Requirement:

Ability to successfully pass background screening.

Physical Requirements:

All positions at Zoot require the ability to move about inside an office environment which includes the operation of computers and other office productivity machinery and frequently communicates with other employees, clients, vendors, and visitors. This position specifically requires long periods of sitting at a computer workstation.

Working Conditions | Work Hours | Location:

This position will take place primarily in an office setting. To optimize team performance, the workspace for this position is typically a cubicle setting in an open space environment. It is expected that exempt employees, and specifically this position, regularly and consistently report to work on-site, at Zoot headquarters, during normal business hours. Occasional nighttime and weekend work is required within the position. This position may occasionally require travel. The Corporate IT Manager position is fast paced and ever changing, requiring flexibility, self-initiative, and regular management of changing priorities.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job which may include helping others in the same or different departments, may be assigned by supervision. Duties, responsibilities and activities may change at any time with or without notice.