About The RoleSummaryThe Enterprise Fraud Manager is responsible for the strategic leadership, development, oversight, and continuous enhancement of the Bank's enterprise-wide fraud management program. This position leads the design and implementation of fraud prevention, detection, monitoring, response, governance, technology, and reporting strategies that protect the organization and its customers from fraud-related losses.
The Enterprise Fraud Manager provides leadership and oversight to the Fraud Manager and is accountable for driving strategic initiatives, establishing long-term objectives, priorities, and performance metrics for the fraud program.
This is a Corporate position which may be located in an available bank division across our nine-state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY. The entry rate for this position is $129,900.00 + /year (calculated for Kalispell, MT). All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.Spokane, WA pay range: $143,600 to $239,300 per year Wenatchee, WA pay range: $136,700 to $227,900 per yearDescription- Responsible for strategic fraud program development, organizational design, and investigative capability maturity. Support policy, procedure, and workflow design for higher-risk fraud analysis and investigative activity.
- Provide leadership, guidance, and oversight to the Fraud Manager and the Bank's fraud investigations function, including Fraud Investigation Analysts, Investigators, and Team Leads. Coach and develop staff, including performance management, skill development, succession planning, and organizational capability growth. Identify training needs and support the development of a stronger investigative skillset across the department.
- Provide leadership support and direction on major fraud events, sensitive customer matters, complex loss situations, suspicious patterns, and broader institutional risk concerns. Ensure elevated fraud matters, investigative referrals, and complex fraud cases are handled timely, thoroughly, and consistently. Establish and reinforce investigative standards for case development, analysis, documentation, quality, and escalation.
- Partner with fraud prevention leadership and other internal teams to ensure appropriate case handoff, issue resolution, and alignment across the broader fraud operating model. Collaborate with the Bank's AML/CFT team to ensure qualifying financial crimes are appropriately reported to law enforcement.
- Partner with Risk, Compliance, Info Security, Legal, Operations, branches, Customer Care, Physical Security, and other business units to support fraud case resolution and broader control effectiveness.
- Manage audits and examinations by interfacing directly with and responding to requests from internal auditors, examiners, and other evaluators in a timely and accurate manner.
- Maintain awareness of emerging fraud trends, scam developments, organized fraud patterns, and evolving risk across payment and deposit channels. Monitor investigative trends, case outcomes, losses, root-cause themes, and control opportunities and recommend procedural or strategic improvements.
- Support management reporting, metric development, trend analysis, and executive updates related to fraud investigations activity.
- Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.
About YouQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EducationRequired/PreferredEducation LevelDescriptionRequired
Bachelor's Degree
Bachelor's degree in Criminal Justice, Business, Accounting, Risk Management, or a related field
ExperienceRequired/PreferredExperience LevelDescriptionRequired
10+ years
10+ years of experience in fraud investigations, fraud operations, financial crimes or banking risk
Required
3 years
Minimum of 3 years of leadership experience, including team management, staff development, or operational oversight
Required
Advanced / Specialized Knowledge
Advanced knowledge of fraud typologies, investigative practices, payment risk, and complex fraud trends affecting deposit, payment, card, digital banking, and account access channels within a financial institution
Would an equivalent combination of relevant education and work experience be considered?: Yes
License/CertificationRequired/PreferredLicense/CertificationDescriptionPreferred
CAMS or CFE certification
Required Skills and Abilities• Strong leadership and people management skills, including performance management, accountability, employee development, succession planning, and leadership coaching.
• Ability to lead the fraud investigations function by balancing investigative quality, fraud risk, customer impact, operational priorities, and broader institutional objectives.
• Strong understanding of fraud risk mitigation, case escalation, investigative governance, and quality standards within a fast-paced, risk-sensitive banking environment.
• Ability to identify trends, losses, control gaps, workflow challenges, and broader opportunities for process improvement and fraud program enhancement.
• Strong analytical, organizational, and strategic thinking skills, with the ability to oversee multiple priorities, make timely risk-based decisions, and guide the direction of the investigative function.
• Strong written and verbal communication skills, including the ability to communicate effectively with employees, business partners, senior leadership, and other key stakeholders.
• Ability to drive consistency, operational effectiveness, and continuous improvement across investigative practices, escalation management, reporting, and team performance.
• Strong understanding of cross-functional partnership and the ability to work effectively with Risk, Compliance, Operations, Customer Service, Security, and other business partners.
• Sound judgment, professionalism, and discretion in leading sensitive matters, supporting high-impact fraud events, and operating effectively in a complex and evolving fraud environment.
Additional RequirementsTravelOccasional travel required: (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.
Working ConditionsEnvironment: Indoors, a climate-controlled shared work area.
Noise Level: Minimal noise.
Lifting: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
VisionClose visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials.
Physical ActivitiesFrequencyBalancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces.
Infrequent - rare.
Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms.
Infrequent - rare.
Crawling: Moving about on hands and knees or hands and feet.
Infrequent - rare.
Crouching: Bending the body downward and forward by bending leg and spine.
Infrequent - rare.
Feeling: Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips.
Infrequent - rare.
Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling.
Infrequent - rare.
Grasping: Applying pressure to an object with the fingers and palm.
Infrequent - rare.
Kneeling: Bending legs at knee to come to a rest on knee or knees.
Infrequent - rare.
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.
Infrequent - rare.
Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
Infrequent - rare.
Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
Infrequent - rare.
Repetitive Motion: Making substantial movements (motions) of the wrists, hands, and/or fingers.
Daily.
Stooping: Bending body downward and forward by bending spine at the waist.
Infrequent - rare.
What We OfferCOMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!
