Why this Role MattersAs a Corporate Customer Success Manager, you'll make sure a portfolio of corporate customers gets measurable value from Litera through a proactive, scalable approach. You'll work with customer champions and decision-makers, and alongside Sales, Support, and Product, to spot adoption gaps and risks early and act on them. Your work directly drives retention, customer satisfaction, and advocacy across a growing part of our business. It's an exciting chance to build repeatable, data-driven success practices that make a visible difference.
Where You'll WorkHybrid: This is a hybrid role based in Raleigh, NC with the expectations to be in office at least 3 days a week for collaboration and connection.
What You'll Deliver- A healthy, well-covered portfolio of accounts, with engagement prioritized by health, lifecycle stage, and business impact.
- Customers who reach their defined success criteria, through practical plans with clear metrics, milestones, and owners.
- Sustained adoption of core features and workflows, driven by usage data and repeatable enablement programs.
- Early detection of at-risk accounts, with action plans that resolve low adoption, stalled onboarding, and unresolved issues before they affect retention.
- Productive relationships with champions, administrators, and decision-makers, supported by a steady engagement cadence and structured success reviews.
- Renewal readiness and expansion opportunities, in partnership with Account Management or Sales.
- Efficient, scalable execution that uses playbooks, automation, and digital engagement to deliver outcomes without relying on manual touchpoints.
- Customer feedback, advocacy, and process improvements that strengthen the broader CS team.
What You'll BringMust-Haves- Experience in Customer Success, account management, onboarding, or SaaS.
- Ability to manage multiple customer relationships and prioritize competing needs.
- Experience tracking adoption, customer health, milestones, and measurable outcomes.
- Strong analytical and problem-solving skills, including interpreting usage and engagement trends.
- Excellent written and verbal communication skills, with strong organization and follow-through.
- Ability to work effectively across Sales, Support, Product, and other internal teams.
Nice to Haves- Experience with legal technology or professional services customers.
- Comfort using CRM, customer success platforms, reporting, and productivity tools.
- Experience building or running digital or scaled customer engagement programs.
- Experience cultivating customer advocacy, such as references and case studies.
Great candidates don't check every box. If this role excites you, we encourage you to apply.
What You'll Experience- A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.
- Global Reach. Partner with teams around the world to solve complex challenges that matter.
- Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
- AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.
