The Commercial Account Manager serves as the lead relationship manager and trusted risk advisor for a portfolio of complex commercial clients. This role is responsible for developing and executing client service strategies, overseeing insurance program design and renewal negotiations, delivering risk management solutions, and ensuring exceptional client retention and satisfaction.
The Account Manager partners closely with Producers, Underwriters, Claims Specialists, Risk Consultants, and carrier partners to provide comprehensive insurance and risk management solutions that support client business objectives. This position requires a strong blend of technical insurance expertise, consultative advisory skills, commercial acumen, leadership capability, and operational excellence.
Principal Responsibilities:Client Relationship Management- Serve as the primary service contact and strategic advisor for assigned commercial clients.
- Develop a deep understanding of clients' business operations.
- Build and maintain strong client relationships through proactive communication.
- Conduct stewardship meetings, quarterly business reviews, and strategic planning sessions.
- Develop annual account strategies and service plans aligned with client objectives.
- Respond to client inquiries regarding policies, claims, billing, and coverage questions.
- Manage client expectations and ensure timely resolution of service issues.
- Ensure consistent delivery of a best-in-class client experience across all interactions.
Policy Administration- Process new business, renewals, endorsements, cancellations, and reinstatements.
- Review policies for accuracy and completeness.
- Prepare and issue certificates of insurance, evidence of property insurance, and other policy-related documents.
- Maintain accurate client records within the agency management system.
- Ensure all activities comply with agency procedures and regulatory requirements.
Renewal Management- Lead all aspects of the annual renewal process from strategy development through implementation.
- Establish renewal timelines and coordinate deliverables among internal and external stakeholders.
- Gather exposure information and conduct comprehensive renewal reviews.
- Develop marketing strategies that maximize carrier competition and coverage outcomes.
- Prepare and distribute underwriting submissions.
- Analyze carrier proposals, coverage terms, pricing structures, and alternative risk financing options.
- Present renewal recommendations to clients with clear rationale and financial analysis.
- Negotiate pricing, terms, coverage enhancements, and service commitments with insurers.
- Ensure timely issuance and implementation of renewal programs.
Carrier and Underwriter Coordination- Develop and maintain strategic relationships with key insurance partners.
- Submit applications and supporting documentation.
- Follow up on underwriting requirements and outstanding items.
- Advocate on behalf of clients to secure favorable coverage terms and pricing on behalf of clients.
- Maintain awareness of competitor offerings and market developments.
Risk Management Support- Identify potential coverage gaps and recommend appropriate solutions.
- Assist clients with risk management and loss control initiatives.
- Stay informed on emerging risks and industry trends affecting clients.
Claims Assistance- Support clients through the claims reporting process.
- Coordinate communications between clients, adjusters, and carriers.
- Monitor claim activity and provide status updates as necessary.
Cross-Selling and Account Growth- Identify opportunities for additional coverage or services.
- Collaborate with producers and sales teams to expand client relationships.
- Support agency retention and revenue growth objectives.
Leadership & Team Development- Act as a mentor and technical resource
- Share best practices and industry knowledge across the department and organization.
- Participate in onboarding and training initiatives.
- Promote a culture of accountability, collaboration, client focus, and continuous improvement.
- Support strategic department projects and organizational priorities.
- Serve as a subject matter expert for complex coverage and market issues.
Qualifications:- Bachelor's degree in Business, Finance, Risk Management, Insurance, or related field preferred. Equivalent industry experience may be considered.
- Valid RIBO license.
- 5+ years of commercial insurance account management or client service experience, including exposure to middle market and/or large commercial accounts.
- Strong knowledge of commercial insurance products, coverages, policy forms, and endorsements.
- Proficiency with agency management systems, carrier portals, and Microsoft Office applications, particularly Outlook, Excel, and Word.
- Exceptional client service, communication, and relationship-management skills, with the ability to build trust and credibility with clients and carrier partners.
- Professional, consultative approach with strong interpersonal and influencing skills.
- Strong attention to detail, accuracy, and organizational skills.
- Demonstrated ability to manage competing priorities, multiple deadlines, and a high-volume workload in a fast-paced environment.
- Strong analytical, problem-solving, and decision-making capabilities.
- Bilingualism (English/French) is considered an asset.
Working Conditions:- Remote or Hybrid options
- Occasional travel may be required.
Salary Range: $76,279 to $114,520
This position offers a competitive salary along with rewarding bonuses that recognize your dedication.
At the OTIP Group of Companies (OGC), we value transparency and take multiple factors into account when determining your starting salary, including your skills, experience, and alignment with the role as well as internal equity, while positioning you for continued growth and recognition over time.
Some of the Perks We Offer:
We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness support to set you up for every success in and outside of work. Here are just some of the reasons you'll love working here:
- Defined benefit pension plan for a financially confident retirement
- 100% coverage of approved continuing education and licensing fees
- Access to a wealth of learning resources, including LinkedIn Learning for professional development
- Flexible work-from-home and hybrid options
- Unlock your potential with opportunities for advancement
Let's work together! If you are interested in this opportunity, please apply online.
The OTIP Group of Companies ("OGC") is a group of affiliated organizations operating under a shared purpose and values. OGC is comprised of Ontario Teachers Insurance Plan (OTIP), Curo Claims Services, and Orbit Insurance Services.
Candidate communications may refer to OGC when referencing any of the affiliated organizations applied to.
This recruitment process uses artificial intelligence tools to assist with screening and assessing applications. All hiring decisions include human review.
